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Question 72 - C_S4CFI_2408 discussion

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You post and match an incoming payment to the incorrect customer account. How can you correct the mistake?

A.

Reset the clearing and reverse the document

Answers
A.

Reset the clearing and reverse the document

B.

Issue a credit memo to the customer.

Answers
B.

Issue a credit memo to the customer.

C.

Change the customer on the payment document.

Answers
C.

Change the customer on the payment document.

D.

Contact the customer through correspondence.

Answers
D.

Contact the customer through correspondence.

Suggested answer: A

Explanation:

If an incoming payment has been posted and matched to the incorrect customer account in SAP S/4HANA Cloud Public Edition, the appropriate action to correct the mistake is to reset the clearing and reverse the document. This process removes the clearing status of the payment, allowing the payment document to be reversed and corrected. This ensures that the payment is accurately reflected in the correct customer account and maintains the integrity of the financial records.

References:

SAP S/4HANA Cloud Accounts Receivable documentation

SAP Financial Accounting user guides on handling payment errors

asked 31/10/2024
nir avron
38 questions
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