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Question 404 - CSA discussion

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A manager is complaining that they can't get the data they need on a report because the data resides in two different tables. This data is used for many different reports in their department. You have checked to see if dot-walking will meet the requirement, and it is not possible. What else might you try to help this manager?

A.

Create a custom table

Answers
A.

Create a custom table

B.

Create a Report Template

Answers
B.

Create a Report Template

C.

Create a Database View

Answers
C.

Create a Database View

D.

Export the tables to a spreadsheet

Answers
D.

Export the tables to a spreadsheet

E.

Create a Report Source

Answers
E.

Create a Report Source

Suggested answer: C

Explanation:

Detailed Explanation:

In ServiceNow, when reporting data is required from multiple tables and dot-walking isn't feasible, creating a Database View is often the best approach. A Database View allows joining multiple tables virtually without creating new records, making it highly efficient for reporting. This view can then be used as a data source for reports, pulling information across tables without physically combining data. According to ServiceNow documentation, this is especially useful for creating complex reports that rely on data relationships across tables without altering the underlying data structure. (Reference: ServiceNow Documentation - Database Views)

asked 18/11/2024
Saphronia Yancey
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