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Question 389 - CSA discussion

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Which role(s) are required to impersonate a user?

Choose 2 answers

A.
admin
Answers
A.
admin
B.
sys_admin
Answers
B.
sys_admin
C.
security_admin
Answers
C.
security_admin
D.
sys_user
Answers
D.
sys_user
E.
impersonator
Answers
E.
impersonator
Suggested answer: A, E

Explanation:

The admin role is required to impersonate any user in ServiceNow, while the impersonator role is required to impersonate a user who has granted impersonation access to the impersonator. The other roles are not related to the impersonation functionality.

Reference: 1: Impersonate a user - Product Documentation: San Diego - ServiceNow 2: Non-admin users with the ''impersonator'' role cannot impersonate any user if there are orphaned 'sys_user_has_role' records like ' [user: null; role: admin]'. - Support and Troubleshooting - ServiceNow

asked 23/09/2024
Reatlehile Motaung
25 questions
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