ExamGecko
Question list
Search
Search

Question 407 - CSA discussion

Report
Export

When you are viewing a record, like an incident, how can you detect if someone else is also actively working on the Incident? (Choose 2 answers)

A.

A chat bubble automatically launches, so you can collaborate

Answers
A.

A chat bubble automatically launches, so you can collaborate

B.

An icon appears to the left of fields that have been updated by other users

Answers
B.

An icon appears to the left of fields that have been updated by other users

C.

A notification appears asking the new user to collaborate

Answers
C.

A notification appears asking the new user to collaborate

D.

The Work notes list contains names of the other users

Answers
D.

The Work notes list contains names of the other users

E.

User presence icon shows initials of users actively viewing the record

Answers
E.

User presence icon shows initials of users actively viewing the record

Suggested answer: B, E

Explanation:

Detailed Explanation:

In ServiceNow, User Presence features provide real-time visibility into record collaboration. This includes:

Option B: An icon that appears beside fields updated by other users, indicating recent changes.

Option E: A user presence icon showing initials of users currently viewing the record. These real-time indicators improve collaboration and prevent conflicts during data entry. (Reference: ServiceNow Documentation - Real-time Collaboration and User Presence)

asked 18/11/2024
David Wang
28 questions
User
Your answer:
0 comments
Sorted by

Leave a comment first