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Question 125 - CIS-ITSM discussion

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A user wants to know what makes the Known Error knowledge base in ServiceNow different from all other knowledge bases. How should you respond?

A.

Only users with sn_known_error_write can create Known Error articles

Answers
A.

Only users with sn_known_error_write can create Known Error articles

B.

The Known Error knowledge base documents problems that are under investigation, but not yet have a root cause

Answers
B.

The Known Error knowledge base documents problems that are under investigation, but not yet have a root cause

C.

Users with sn_problem_write can create known error articles, but not articles for other knowledge bases

Answers
C.

Users with sn_problem_write can create known error articles, but not articles for other knowledge bases

D.

The Known Error knowledge articles use a template, which includes the Workaround and the Cause

Answers
D.

The Known Error knowledge articles use a template, which includes the Workaround and the Cause

Suggested answer: D

Explanation:

https://docs.servicenow.com/bundle/utah-it-service-management/page/product/problem-management/task/create-known-error-from-problem.html

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asked 18/11/2024
frederic dohen
36 questions
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