Your customer wants to use Incident Tasks on Incident Records But for efficiency reasons they want to automatically close all Incident Tasks when the parent Incident is closed or canceled. How could you meet this requirement?
Choose 2 answers

Question

Your customer wants to use Incident Tasks on Incident Records But for efficiency reasons they want to automatically close all Incident Tasks when the parent Incident is closed or canceled. How could you meet this requirement?

Choose 2 answers

Aung Aung Myo Myint · Accepted Answer

Edit system property com.snc incident autoclose basedon resolved_at

Aung Aung Myo Myint · Accepted Answer

On Incident Properties, for Autoclose Incident Tasks, select Yes

Aung Aung Myo Myint · Answer

On Incident Properties, for Close Open Incident Tasks when Incident is closed or canceled, select Yes

Aung Aung Myo Myint · Answer

Enable system property com snc incident.mcidentjask closure

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