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Question 113 - CIS-ITSM discussion

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A problem investigation had been previously closed, because the risk was accepted, in favor of using the workaround, instead of applying the fix. After a couple of weeks, the issue starts to occur more frequently, so management wants to re-visit the root cause analysis.

What would be the next step for this problem?

A.
If 7 days has passed, since the Problem was closed, it cannot be re-opened
Answers
A.
If 7 days has passed, since the Problem was closed, it cannot be re-opened
B.
Problem Manager clicks Re-Analyze on the Problem record
Answers
B.
Problem Manager clicks Re-Analyze on the Problem record
C.
Problem Assignee clicks Re-Open on the Problem record
Answers
C.
Problem Assignee clicks Re-Open on the Problem record
D.
Administrator clicks Re-Open on the Problem Record
Answers
D.
Administrator clicks Re-Open on the Problem Record
Suggested answer: B
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asked 23/09/2024
Michael Encarnado
34 questions
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