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ServiceNow CIS-ITSM Practice Test - Questions Answers

Question list

List of questions

Question 1

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Your implementation has some legacy change types with workflows, and also some new change models. What option for Change Create New will support your scenario?

Question 2

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Your customer wants to give secure access to business users to view problem records and reports for the products they support. When you install the ITSM roles plugin, what additional problem role is

Question 3

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Your customer wants Problem records to be assigned automatically to the Support group associated with the CI on the problem record. Which business rule already satisfies this requirement?

Question 4

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What actions can a user with the itil_admin role take in support of Change Management? (Choose three.)

Question 5

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What is the Business Rule that triggers automatic group assignment on Incident, Problem or Change requests?

Question 6

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What are key relationships between Change and Release Management? Choose 3 answers

Question 7

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In release management what controls the movement of the state from Scoping to Awaiting Approval?

Question 8

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What are key relationships between Change and Problem records? Choose 2 answers

Question 9

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You have just released a new Change Model to the testers. Testers report they can see the old change models but cannot see the new change model on the change landing page. What could cause this?

Question 10

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Your customer wants to add a notification to the Change - Emergency - Authorize Flow. What is the first thing you would do to meet this requirement?

Question 1

Your implementation has some legacy change types with workflows, and also some new change models. What option for Change Create New will support your scenario?

Change Landing Page

Change Overview

Change Interceptor

Change Catalog

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Question 2

sn_business_user

sn_problem_read

sn_service_owner

sn_problem_write

sn_problem_business_user

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Question 3

Your customer wants Problem records to be assigned automatically to the Support group associated with the CI on the problem record.

Which business rule already satisfies this requirement?

Populate Assignment Group based on CI/SO

Populate Assignment Group based on Cl Support Group

Problem Assignment Group based on CI Support Group

ITSM Best Practice Group Assignment

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Question 4

What actions can a user with the itil_admin role take in support of Change Management? (Choose three.)

Manage Risk Assessments

Delete CAB Definition

Manage Risk Conditions

Delete Change

Create and manage Approval Policies

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Question 5

What is the Business Rule that triggers automatic group assignment on Incident, Problem or Change requests?

USM Assignment Lookup Rule

Automatic Assignment for ITSM

Populate Assignment Group based on Cl/SO

Auto-populate ITSM Assignment Groups

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Question 6

What are key relationships between Change and Release Management?

Choose 3 answers

A Change can contain one or more Releases

A Release can contain one or more Changes

Release management application is required, to use the Change management application

Change management provides governance which includes Release management

Change includes planning and approvals, Release includes building resting and execution of changes

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Question 7

In release management what controls the movement of the state from Scoping to Awaiting Approval?

Flow

State model

Manual state selection

Workflow

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Question 8

What are key relationships between Change and Problem records?

Choose 2 answers

A Problem must be associated with a Change, before it can be closed

Changes which cause incidents should have an associated Problem

A Change can cause a Problem

Problem can be solved by a Change

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Question 9

You have just released a new Change Model to the testers. Testers report they can see the old change models but cannot see the new change model on the change landing page. What could cause this?

Workflow has not been published

Testers need itil role to see me change models

New change models are only visible to Change Managers

New change model needs Active lo be set to True

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