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ServiceNow CIS-ITSM Practice Test - Questions Answers, Page 2

List of questions

Question 11

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How are Features related to Products and Releases?

Products have associated features, which are organized into releases
Products have associated features, which are organized into releases
Products use features to define release types
Products use features to define release types
Features are included in releases, not associated with products
Features are included in releases, not associated with products
Emergency releases can include products and features
Emergency releases can include products and features
Suggested answer: A
asked 23/09/2024
Matt Harrold
44 questions

Question 12

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How is granular read and write access for a specific change model defined?

Setting Advanced Security to true and applying user criteria
Setting Advanced Security to true and applying user criteria
Configuring ACL's on the Create New landing page
Configuring ACL's on the Create New landing page
Change properties
Change properties
Configuring ACL's on the chge_model table
Configuring ACL's on the chge_model table
Suggested answer: A
asked 23/09/2024
Damien Fenderson
34 questions

Question 13

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When a Service Desk again shares a 'How to' item with a customer what type of record is being shared?

Knowledge article
Knowledge article
Content object
Content object
How to document
How to document
Information item
Information item
Suggested answer: A
asked 23/09/2024
Marc Aurele ALLOTCHENOU
36 questions

Question 14

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What are the different ways a user can provide feedback on a knowledge article?

Choose 4 answers

Helpful?
Helpful?
10 Star scale
10 Star scale
Comment on Article
Comment on Article
Pin Article
Pin Article
5 Star scale
5 Star scale
Flag Article
Flag Article
Suggested answer: C, D, E, F
asked 23/09/2024
Ali Alaqoul
34 questions

Question 15

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Where should an admin go to view all of the search queries entered by users in the knowledge search?

[KD_feedback] table
[KD_feedback] table
[kb_view] table
[kb_view] table
Knowledge queries application
Knowledge queries application
Search logs application
Search logs application
Suggested answer: C
asked 23/09/2024
Bruce Tablada
33 questions

Question 16

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Which of the following catalog client script methods will modify the choice list options available to an end user on a catalog item?

onSubmit
onSubmit
onLoad
onLoad
onSave
onSave
onLaunch
onLaunch
Suggested answer: B
asked 23/09/2024
Ruud God
36 questions

Question 17

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Which property on an order guide will pass variables from one item to another item with equivalent variables?

Cascade Variables
Cascade Variables
Share Variables
Share Variables
Waterfall Variables
Waterfall Variables
Mirror Variables
Mirror Variables
Suggested answer: A
asked 23/09/2024
Swen Evers
39 questions

Question 18

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In the baseline Change - Normal model how can Change Tasks be added? (Choose two.)

Automatically via the Change - Implementation subflow
Automatically via the Change - Implementation subflow
Manually by the user during New, Assess, and Authorized states
Manually by the user during New, Assess, and Authorized states
Automatically depending on the category selected on the Change Request
Automatically depending on the category selected on the Change Request
Manually by the user during all states, except Closed or Canceled
Manually by the user during all states, except Closed or Canceled
Suggested answer: A, D
asked 23/09/2024
Matthew Wood
22 questions

Question 19

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The Major Incident Management (MIM) application is linked to the Incident management process, but the records have an additional set of States. What are these MI States?

Proposed, Accepted, Rejected, Cancelled
Proposed, Accepted, Rejected, Cancelled
Proposed, Accepted, Rejected, Reopened
Proposed, Accepted, Rejected, Reopened
Proposed, Received, eCAB Convened, Closed
Proposed, Received, eCAB Convened, Closed
New, Work in progress, Escalated, Communicated
New, Work in progress, Escalated, Communicated
Suggested answer: A
asked 23/09/2024
Rio Ordonez
40 questions

Question 20

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The current status of a problem record is tracked in the State field. Each state has a label, value and constant. This example is for Fix in Progress state:

Your customer wants to add a prerequisite for moving out of the Fix in Progress state. When you update the script include which value is better to use in the script?

104
104
'Fix in Progress'
'Fix in Progress'
ProblemState.STATES.FIX_IN_PROGRESS
ProblemState.STATES.FIX_IN_PROGRESS
104.ProblemState.STATES.FIX_IN_PROGRESS
104.ProblemState.STATES.FIX_IN_PROGRESS
Suggested answer: C
asked 23/09/2024
Kevin Lizano
37 questions
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Related questions

Your customer complains that when their users click on the Configuration Item magnifier from the Incident form, that they are overwhelmed by the volume of CIs to choose from. They want to exclude certain types of CIs from the CI lists on the Incident. Problem and Change forms. What do you recommend to your customer?
A problem investigation had been previously closed, because the risk was accepted, in favor of using the workaround, instead of applying the fix. After a couple of weeks, the issue starts to occur more frequently, so management wants to re-visit the root cause analysis. What would be the next step for this problem?
The Major Incident Management (MIM) application is linked at the Incident management process but the records have in additional set of States. What are these Ml States?
Your customer complains that when their users click on the Configuration Item magnifier from the Incident form, that they are overwhelmed by the volume of CIs to choose from. They want to exclude certain types of CIs from the CI lists on the Incident, Problem and Change forms. What do you recommend to your customer?
Your customer wants to give secure access to business users to view problem records and reports for the products they support. When you install the ITSM roles plugin, what additional problem role is installed to support this requirement?
What is normally done when a Root Cause and a Workaround are identified for a problem to document the quickest known resolution?
Your customer wants to change the way Priority on Problem records is calculated based on Impact and Urgency. Which module should you use to locate and update the Priority Problem Lookup record?
On a request form, the requester needs to indicate when they need to receive the item. What Variable type would you use for this information?
When using the Email Client, what is the difference between an Email Template and a Quick Message?
Your customer wants to use Incident Tasks on Incident Records But for efficiency reasons they want to automatically close all Incident Tasks when the parent Incident is closed or canceled. How could you meet this requirement? Choose 2 answers