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ServiceNow CIS-ITSM Practice Test - Questions Answers, Page 12

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Question 111

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Your customer wants to limit the users who ate able to see internal Network requests, to members of the Network department.

Which roles would enable you to make these required changes?

Choose 2 answers

catalog_manager
catalog_manager
catalog_admin
catalog_admin
user_criteria_admin
user_criteria_admin
catalog_editor
catalog_editor
Suggested answer: B, C
asked 23/09/2024
Tyler Raymond
39 questions

Question 112

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What should you use to capture data in a grid layout on a catalog item?

Cascade variable
Cascade variable
Multi-row variable set
Multi-row variable set
Grid variable
Grid variable
Enable set
Enable set
Suggested answer: B
asked 23/09/2024
Tiro malope
40 questions

Question 113

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A problem investigation had been previously closed, because the risk was accepted, in favor of using the workaround, instead of applying the fix. After a couple of weeks, the issue starts to occur more frequently, so management wants to re-visit the root cause analysis.

What would be the next step for this problem?

If 7 days has passed, since the Problem was closed, it cannot be re-opened
If 7 days has passed, since the Problem was closed, it cannot be re-opened
Problem Manager clicks Re-Analyze on the Problem record
Problem Manager clicks Re-Analyze on the Problem record
Problem Assignee clicks Re-Open on the Problem record
Problem Assignee clicks Re-Open on the Problem record
Administrator clicks Re-Open on the Problem Record
Administrator clicks Re-Open on the Problem Record
Suggested answer: B
asked 23/09/2024
Michael Encarnado
34 questions

Question 114

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ServiceNow contains a resource with information about all services. It is used to support the sale and delivery of services to employees and customers. It includes information about deliverables, options, prices, delivery and performance targets.

What is this resource called?

Service Portal
Service Portal
Service Dashboard
Service Dashboard
Service Map
Service Map
Service One Stop Shop
Service One Stop Shop
Service Catalog
Service Catalog
Suggested answer: E
asked 23/09/2024
Mohamed Nacer Ferhi
41 questions

Question 115

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A problem record is the Parent to what record?

Workaround

Workaround

Related Incidents

Related Incidents

Problem Task

Problem Task

Known Error

Known Error

Major Incident

Major Incident
Suggested answer: C
asked 18/11/2024
Vasil Ishmatov
41 questions

Question 116

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Which role has the ability to configure and manage incident Management properties?

incident_admin

incident_admin

incident_manager

incident_manager

itil

itil

itil_admin

itil_admin
Suggested answer: A
asked 18/11/2024
Niels de Lange
38 questions

Question 117

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Which of the following roles has the ability to create and manage user criteria for service catalogs?

catalog_criteria_admin

catalog_criteria_admin

Catalog_admin

Catalog_admin

itil_admin

itil_admin

caIalog_criteria_manager

caIalog_criteria_manager

catalog_manager

catalog_manager
Suggested answer: B
asked 18/11/2024
Lucie Loisel
39 questions

Question 118

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When modifying a Change Flow, a library is available of re-usable components for your flow. What are these components called?

Attributes

Attributes

Flow actions

Flow actions

Flow activities

Flow activities

Properties

Properties
Suggested answer: C
asked 18/11/2024
Jelle Kamp
41 questions

Question 119

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Your customer wants to know why users with the problem_coordinator role can Communicate workarounds, and fixes; but users with problem_task_analyst cannot.

How do you explain this?

The technical resources working on the problem investigation are focused on the technical details, and may provide information that is not useful for the callers

The technical resources working on the problem investigation are focused on the technical details, and may provide information that is not useful for the callers

The problem coordinator is responsible for approving or rejecting the proposed message

The problem coordinator is responsible for approving or rejecting the proposed message

The message will be automatically displayed on the Portal

The message will be automatically displayed on the Portal

The problem coordinator is the only role with the ability to recall a message

The problem coordinator is the only role with the ability to recall a message
Suggested answer: A

Explanation:

https://docs.servicenow.com/ja-JP/bundle/utah-it-service-management/page/product/problem-management/reference/installed-with-madrid-best-prac.html

asked 18/11/2024
Claudious Utete
40 questions

Question 120

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When using Inbound Email Actions, what happens if an email is received which has no watermark or reference number?

New interaction is created from the message

New interaction is created from the message

Email is rejected and auto-reply sent to sender

Email is rejected and auto-reply sent to sender

New incident created from the message

New incident created from the message

New case is created from the message

New case is created from the message
Suggested answer: C

Explanation:

From the book: An inbound email action checks the email for a watermark that associates it with a task and checks for other conditions: - Email reply: sending an email back to the source that triggered the action - By default, if an email has no identifiable watermark, an inbound email action creates a new incident from the message. - If the email has a watermark of an existing incident, an inbound email action updates the existing incident according to the action's script

asked 18/11/2024
Website Subscription
37 questions
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Related questions

Your customer complains that when their users click on the Configuration Item magnifier from the Incident form, that they are overwhelmed by the volume of CIs to choose from. They want to exclude certain types of CIs from the CI lists on the Incident. Problem and Change forms. What do you recommend to your customer?
A problem investigation had been previously closed, because the risk was accepted, in favor of using the workaround, instead of applying the fix. After a couple of weeks, the issue starts to occur more frequently, so management wants to re-visit the root cause analysis. What would be the next step for this problem?
The Major Incident Management (MIM) application is linked at the Incident management process but the records have in additional set of States. What are these Ml States?
Your customer complains that when their users click on the Configuration Item magnifier from the Incident form, that they are overwhelmed by the volume of CIs to choose from. They want to exclude certain types of CIs from the CI lists on the Incident, Problem and Change forms. What do you recommend to your customer?
Your customer wants to give secure access to business users to view problem records and reports for the products they support. When you install the ITSM roles plugin, what additional problem role is installed to support this requirement?
What is normally done when a Root Cause and a Workaround are identified for a problem to document the quickest known resolution?
Your customer wants to change the way Priority on Problem records is calculated based on Impact and Urgency. Which module should you use to locate and update the Priority Problem Lookup record?
On a request form, the requester needs to indicate when they need to receive the item. What Variable type would you use for this information?
When using the Email Client, what is the difference between an Email Template and a Quick Message?
Your customer wants to use Incident Tasks on Incident Records But for efficiency reasons they want to automatically close all Incident Tasks when the parent Incident is closed or canceled. How could you meet this requirement? Choose 2 answers