ServiceNow CIS-ITSM Practice Test - Questions Answers, Page 12
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Related questions
Your customer wants to limit the users who ate able to see internal Network requests, to members of the Network department.
Which roles would enable you to make these required changes?
Choose 2 answers
What should you use to capture data in a grid layout on a catalog item?
A problem investigation had been previously closed, because the risk was accepted, in favor of using the workaround, instead of applying the fix. After a couple of weeks, the issue starts to occur more frequently, so management wants to re-visit the root cause analysis.
What would be the next step for this problem?
ServiceNow contains a resource with information about all services. It is used to support the sale and delivery of services to employees and customers. It includes information about deliverables, options, prices, delivery and performance targets.
What is this resource called?
A problem record is the Parent to what record?
Workaround
Related Incidents
Problem Task
Known Error
Major Incident
Which role has the ability to configure and manage incident Management properties?
incident_admin
incident_manager
itil
itil_admin
Which of the following roles has the ability to create and manage user criteria for service catalogs?
catalog_criteria_admin
Catalog_admin
itil_admin
caIalog_criteria_manager
catalog_manager
When modifying a Change Flow, a library is available of re-usable components for your flow. What are these components called?
Attributes
Flow actions
Flow activities
Properties
Your customer wants to know why users with the problem_coordinator role can Communicate workarounds, and fixes; but users with problem_task_analyst cannot.
How do you explain this?
The technical resources working on the problem investigation are focused on the technical details, and may provide information that is not useful for the callers
The problem coordinator is responsible for approving or rejecting the proposed message
The message will be automatically displayed on the Portal
The problem coordinator is the only role with the ability to recall a message
When using Inbound Email Actions, what happens if an email is received which has no watermark or reference number?
New interaction is created from the message
Email is rejected and auto-reply sent to sender
New incident created from the message
New case is created from the message
Question