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ServiceNow CIS-ITSM Practice Test - Questions Answers, Page 11

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List of questions

Question 101

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The ability to authorize requests is enabled using a role which requires a user license. What is this role?

sn_approval_write
sn_approval_write
sc_approver
sc_approver
approver
approver
approver_user
approver_user
Suggested answer: D
asked 23/09/2024
Jon Jones
40 questions

Question 102

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Released in Quebec, what tool enables the creation of templates for Catalog Items?

Template Builder
Template Builder
Template Management
Template Management
Catalog Wizard
Catalog Wizard
Catalog Builder
Catalog Builder
Catalog Template Library
Catalog Template Library
Suggested answer: D
asked 23/09/2024
Pavel Tylich
43 questions

Question 103

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Your customer would like to add a field to the Something is Broken record producer form. Which formatter would you use to add the field?

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Question 104

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Which record type would you use for a View Company Policies link that would redirect to a Knowledge Article?

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Question 105

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On a request form, the requester needs to indicate when they need to receive the item.

What Variable type would you use for this information?

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Question 106

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Which type of catalog item may be found in a Service Catalog?

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Question 107

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When a user submits a service request from a catalog what actions are triggered based on the flow definition?

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Question 108

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When building out a service catalog categorizing items helps users navigate and search in the catalog. Which roles would allow you to create and maintain categories?

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Question 109

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When defining SLAs for the service catalog at what level is the SLA typically defined?

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Question 110

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What functionality can be used to define the sequence of activities that should be taken to complete catalog items?

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Total 172 questions
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Related questions

Your customer complains that when their users click on the Configuration Item magnifier from the Incident form, that they are overwhelmed by the volume of CIs to choose from. They want to exclude certain types of CIs from the CI lists on the Incident. Problem and Change forms. What do you recommend to your customer?
A problem investigation had been previously closed, because the risk was accepted, in favor of using the workaround, instead of applying the fix. After a couple of weeks, the issue starts to occur more frequently, so management wants to re-visit the root cause analysis. What would be the next step for this problem?
The Major Incident Management (MIM) application is linked at the Incident management process but the records have in additional set of States. What are these Ml States?
Your customer complains that when their users click on the Configuration Item magnifier from the Incident form, that they are overwhelmed by the volume of CIs to choose from. They want to exclude certain types of CIs from the CI lists on the Incident, Problem and Change forms. What do you recommend to your customer?
Your customer wants to give secure access to business users to view problem records and reports for the products they support. When you install the ITSM roles plugin, what additional problem role is installed to support this requirement?
What is normally done when a Root Cause and a Workaround are identified for a problem to document the quickest known resolution?
Your customer wants to change the way Priority on Problem records is calculated based on Impact and Urgency. Which module should you use to locate and update the Priority Problem Lookup record?
On a request form, the requester needs to indicate when they need to receive the item. What Variable type would you use for this information?
When using the Email Client, what is the difference between an Email Template and a Quick Message?
Your customer wants to use Incident Tasks on Incident Records But for efficiency reasons they want to automatically close all Incident Tasks when the parent Incident is closed or canceled. How could you meet this requirement? Choose 2 answers