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ServiceNow CIS-ITSM Practice Test - Questions Answers, Page 11

List of questions

Question 101

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The ability to authorize requests is enabled using a role which requires a user license. What is this role?

sn_approval_write
sn_approval_write
sc_approver
sc_approver
approver
approver
approver_user
approver_user
Suggested answer: D
asked 23/09/2024
Jon Jones
32 questions

Question 102

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Released in Quebec, what tool enables the creation of templates for Catalog Items?

Template Builder
Template Builder
Template Management
Template Management
Catalog Wizard
Catalog Wizard
Catalog Builder
Catalog Builder
Catalog Template Library
Catalog Template Library
Suggested answer: D
asked 23/09/2024
Pavel Tylich
37 questions

Question 103

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Your customer would like to add a field to the Something is Broken record producer form. Which formatter would you use to add the field?

Form Designer
Form Designer
VEditor
VEditor
Variable Designer
Variable Designer
Record Producer Form Designer
Record Producer Form Designer
Default Variables Editor
Default Variables Editor
Suggested answer: D, E
asked 23/09/2024
João Faria
42 questions

Question 104

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Which record type would you use for a View Company Policies link that would redirect to a Knowledge Article?

Content Item
Content Item
Record Producer
Record Producer
Knowledge Item
Knowledge Item
Order Guide
Order Guide
Catalog Item
Catalog Item
Suggested answer: A
asked 23/09/2024
Mahendra Belgaonkar
36 questions

Question 105

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On a request form, the requester needs to indicate when they need to receive the item.

What Variable type would you use for this information?

Duration
Duration
Due Date
Due Date
Date Picker
Date Picker
Date
Date
Suggested answer: C
asked 23/09/2024
brandon landaal
40 questions

Question 106

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Which type of catalog item may be found in a Service Catalog?

Categories
Categories
Content Items
Content Items
Requested Items
Requested Items
Execution Plans
Execution Plans
Suggested answer: B
asked 23/09/2024
Feroz Khan
43 questions

Question 107

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When a user submits a service request from a catalog what actions are triggered based on the flow definition?

Choose 3 answers

Approvals
Approvals
Notifications
Notifications
Tasks
Tasks
Action Specs
Action Specs
Access Controls
Access Controls
Suggested answer: A, B, C
asked 23/09/2024
michael brooks
37 questions

Question 108

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When building out a service catalog categorizing items helps users navigate and search in the catalog. Which roles would allow you to create and maintain categories?

Choose 3 answers

catalog_manager
catalog_manager
itil_admin
itil_admin
catalog_builder_editor
catalog_builder_editor
catalog_editor
catalog_editor
catalog_admin
catalog_admin
Suggested answer: A, D, E
asked 23/09/2024
Edward Eric
36 questions

Question 109

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When defining SLAs for the service catalog at what level is the SLA typically defined?

Catalog Task
Catalog Task
Requested Item
Requested Item
Request
Request
Service Catalog
Service Catalog
Suggested answer: B
asked 23/09/2024
William Hopson
31 questions

Question 110

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What functionality can be used to define the sequence of activities that should be taken to complete catalog items?

Choose 2 answers

Workflow
Workflow
Activity Map
Activity Map
Flow
Flow
State Transitions
State Transitions
Suggested answer: A, C
asked 23/09/2024
Piotr Jakubowski
41 questions
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