ServiceNow CIS-ITSM Practice Test - Questions Answers, Page 11
List of questions
Question 101
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The ability to authorize requests is enabled using a role which requires a user license. What is this role?
Question 102
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Released in Quebec, what tool enables the creation of templates for Catalog Items?
Question 103
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Your customer would like to add a field to the Something is Broken record producer form. Which formatter would you use to add the field?
Question 104
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Which record type would you use for a View Company Policies link that would redirect to a Knowledge Article?
Question 105
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On a request form, the requester needs to indicate when they need to receive the item.
What Variable type would you use for this information?
Question 106
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Which type of catalog item may be found in a Service Catalog?
Question 107
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When a user submits a service request from a catalog what actions are triggered based on the flow definition?
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Question 108
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When building out a service catalog categorizing items helps users navigate and search in the catalog. Which roles would allow you to create and maintain categories?
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Question 109
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When defining SLAs for the service catalog at what level is the SLA typically defined?
Question 110
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What functionality can be used to define the sequence of activities that should be taken to complete catalog items?
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Question