ExamGecko
Login
Home / ServiceNow / CIS-ITSM / List of questions
Ask Question

ServiceNow CIS-ITSM Practice Test - Questions Answers, Page 11

List of questions

Question 101

Report
Export
Collapse

The ability to authorize requests is enabled using a role which requires a user license. What is this role?

sn_approval_write
sn_approval_write
sc_approver
sc_approver
approver
approver
approver_user
approver_user
Suggested answer: D
asked 23/09/2024
Jon Jones
32 questions

Question 102

Report
Export
Collapse

Released in Quebec, what tool enables the creation of templates for Catalog Items?

Template Builder
Template Builder
Template Management
Template Management
Catalog Wizard
Catalog Wizard
Catalog Builder
Catalog Builder
Catalog Template Library
Catalog Template Library
Suggested answer: D
asked 23/09/2024
Pavel Tylich
37 questions

Question 103

Report
Export
Collapse

Your customer would like to add a field to the Something is Broken record producer form. Which formatter would you use to add the field?

Form Designer
Form Designer
VEditor
VEditor
Variable Designer
Variable Designer
Record Producer Form Designer
Record Producer Form Designer
Default Variables Editor
Default Variables Editor
Suggested answer: D, E
asked 23/09/2024
João Faria
42 questions

Question 104

Report
Export
Collapse

Which record type would you use for a View Company Policies link that would redirect to a Knowledge Article?

Content Item
Content Item
Record Producer
Record Producer
Knowledge Item
Knowledge Item
Order Guide
Order Guide
Catalog Item
Catalog Item
Suggested answer: A
asked 23/09/2024
Mahendra Belgaonkar
36 questions

Question 105

Report
Export
Collapse

On a request form, the requester needs to indicate when they need to receive the item.

What Variable type would you use for this information?

Duration
Duration
Due Date
Due Date
Date Picker
Date Picker
Date
Date
Suggested answer: C
asked 23/09/2024
brandon landaal
40 questions

Question 106

Report
Export
Collapse

Which type of catalog item may be found in a Service Catalog?

Categories
Categories
Content Items
Content Items
Requested Items
Requested Items
Execution Plans
Execution Plans
Suggested answer: B
asked 23/09/2024
Feroz Khan
43 questions

Question 107

Report
Export
Collapse

When a user submits a service request from a catalog what actions are triggered based on the flow definition?

Choose 3 answers

Approvals
Approvals
Notifications
Notifications
Tasks
Tasks
Action Specs
Action Specs
Access Controls
Access Controls
Suggested answer: A, B, C
asked 23/09/2024
michael brooks
37 questions

Question 108

Report
Export
Collapse

When building out a service catalog categorizing items helps users navigate and search in the catalog. Which roles would allow you to create and maintain categories?

Choose 3 answers

catalog_manager
catalog_manager
itil_admin
itil_admin
catalog_builder_editor
catalog_builder_editor
catalog_editor
catalog_editor
catalog_admin
catalog_admin
Suggested answer: A, D, E
asked 23/09/2024
Edward Eric
36 questions

Question 109

Report
Export
Collapse

When defining SLAs for the service catalog at what level is the SLA typically defined?

Catalog Task
Catalog Task
Requested Item
Requested Item
Request
Request
Service Catalog
Service Catalog
Suggested answer: B
asked 23/09/2024
William Hopson
31 questions

Question 110

Report
Export
Collapse

What functionality can be used to define the sequence of activities that should be taken to complete catalog items?

Choose 2 answers

Workflow
Workflow
Activity Map
Activity Map
Flow
Flow
State Transitions
State Transitions
Suggested answer: A, C
asked 23/09/2024
Piotr Jakubowski
41 questions
Total 172 questions
Go to page: of 18
Open VPLUS File
Convert VPLUS to PDF

Related questions

Your customer complains that when their users click on the Configuration Item magnifier from the Incident form, that they are overwhelmed by the volume of CIs to choose from. They want to exclude certain types of CIs from the CI lists on the Incident. Problem and Change forms. What do you recommend to your customer?
A problem investigation had been previously closed, because the risk was accepted, in favor of using the workaround, instead of applying the fix. After a couple of weeks, the issue starts to occur more frequently, so management wants to re-visit the root cause analysis. What would be the next step for this problem?
The Major Incident Management (MIM) application is linked at the Incident management process but the records have in additional set of States. What are these Ml States?
Your customer complains that when their users click on the Configuration Item magnifier from the Incident form, that they are overwhelmed by the volume of CIs to choose from. They want to exclude certain types of CIs from the CI lists on the Incident, Problem and Change forms. What do you recommend to your customer?
Your customer wants to give secure access to business users to view problem records and reports for the products they support. When you install the ITSM roles plugin, what additional problem role is installed to support this requirement?
What is normally done when a Root Cause and a Workaround are identified for a problem to document the quickest known resolution?
Your customer wants to change the way Priority on Problem records is calculated based on Impact and Urgency. Which module should you use to locate and update the Priority Problem Lookup record?
On a request form, the requester needs to indicate when they need to receive the item. What Variable type would you use for this information?
When using the Email Client, what is the difference between an Email Template and a Quick Message?
Your customer wants to use Incident Tasks on Incident Records But for efficiency reasons they want to automatically close all Incident Tasks when the parent Incident is closed or canceled. How could you meet this requirement? Choose 2 answers