ServiceNow CIS-ITSM Practice Test - Questions Answers, Page 13
Question list
List of questions
Related questions
Which record type would you use for a Computer request?
Record Producer
Order Guide
Catalog Item
Content Item
What are key relationships between Changes and Incidents?
Choose 2 answers
Incident owners are part of the change approval workflow
Incidents can be caused by a Change
A Change can resolve Incidents
Incidents autoclose upon closure of a related Change
What types of Conflicts are detected automatically on the Change request?
Choose 3 answers
Conflict with Company Holiday Schedule
Conflict with Blackout Schedule
Conflict with Assignee Shift Schedule
Conflict with Maintenance Window
Another change for the same CI, at the same time
Where is the definition of what is provided, or not provided, for a service defined?
Vendor service agreements
Service scope
Service contracts
Service limitations
A user wants to know what makes the Known Error knowledge base in ServiceNow different from all other knowledge bases. How should you respond?
Only users with sn_known_error_write can create Known Error articles
The Known Error knowledge base documents problems that are under investigation, but not yet have a root cause
Users with sn_problem_write can create known error articles, but not articles for other knowledge bases
The Known Error knowledge articles use a template, which includes the Workaround and the Cause
Where do you enable the Search as feature for an incident?
Incident Properties application
Related Search Results table configuration
Incident form design
incident.deflection system property
When using Catalog Builder, what can be built using templates?
Choose 2 answers
Content items
Catalog items
Knowledge articles
Order guides
Record producers
Where can a change manager define the conditions that must be met before a change request can move from one state to another?
State choices
State conditions
Model State Transition Conditions
Dictionary Overrides
In the baseline implementation, what are key relationships between Change and Configuration Item (CI) records? Choose 3 answers
One Change can be submitted for multiple Cls
The Cl Support Group is responsible for change implementations
A CI can be affected by a change, even if it is not the CI being changed
Changes should reference at least one CI
The CI Manager is part of the change approval workflow
Problem management provides what benefits for Incident management? Choose 2 answers
Incident managers authorize problem investigations
Solutions implemented reduce future incidents
Published workarounds help quickly resolve incidents
Problem Investigations automatically triggered for multiple user incidents
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