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ServiceNow CIS-ITSM Practice Test - Questions Answers, Page 13

List of questions

Question 121

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Which record type would you use for a Computer request?

Record Producer

Record Producer

Order Guide

Order Guide

Catalog Item

Catalog Item

Content Item

Content Item
Suggested answer: C
asked 18/11/2024
Richard Fedele
36 questions

Question 122

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What are key relationships between Changes and Incidents?

Choose 2 answers

Incident owners are part of the change approval workflow

Incident owners are part of the change approval workflow

Incidents can be caused by a Change

Incidents can be caused by a Change

A Change can resolve Incidents

A Change can resolve Incidents

Incidents autoclose upon closure of a related Change

Incidents autoclose upon closure of a related Change
Suggested answer: B, C
asked 18/11/2024
Azfar khan
40 questions

Question 123

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What types of Conflicts are detected automatically on the Change request?

Choose 3 answers

Conflict with Company Holiday Schedule

Conflict with Company Holiday Schedule

Conflict with Blackout Schedule

Conflict with Blackout Schedule

Conflict with Assignee Shift Schedule

Conflict with Assignee Shift Schedule

Conflict with Maintenance Window

Conflict with Maintenance Window

Another change for the same CI, at the same time

Another change for the same CI, at the same time
Suggested answer: B, D, E
asked 18/11/2024
Rajesh Tripathy
31 questions

Question 124

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Where is the definition of what is provided, or not provided, for a service defined?

Vendor service agreements

Vendor service agreements

Service scope

Service scope

Service contracts

Service contracts

Service limitations

Service limitations
Suggested answer: B

Explanation:

According to the product documentation of ServiceNow1, the definition of what is provided, or not provided, for a service is defined in theservice scope.The service scope is a document that describes the features, functions, and boundaries of a service, as well as the roles and responsibilities of the service provider and the customer1. Therefore, the correct answer isB. Service scope.

asked 18/11/2024
Justin Lee Foronda
32 questions

Question 125

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A user wants to know what makes the Known Error knowledge base in ServiceNow different from all other knowledge bases. How should you respond?

Only users with sn_known_error_write can create Known Error articles

Only users with sn_known_error_write can create Known Error articles

The Known Error knowledge base documents problems that are under investigation, but not yet have a root cause

The Known Error knowledge base documents problems that are under investigation, but not yet have a root cause

Users with sn_problem_write can create known error articles, but not articles for other knowledge bases

Users with sn_problem_write can create known error articles, but not articles for other knowledge bases

The Known Error knowledge articles use a template, which includes the Workaround and the Cause

The Known Error knowledge articles use a template, which includes the Workaround and the Cause
Suggested answer: D

Explanation:

https://docs.servicenow.com/bundle/utah-it-service-management/page/product/problem-management/task/create-known-error-from-problem.html

asked 18/11/2024
frederic dohen
36 questions

Question 126

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Where do you enable the Search as feature for an incident?

Incident Properties application

Incident Properties application

Related Search Results table configuration

Related Search Results table configuration

Incident form design

Incident form design

incident.deflection system property

incident.deflection system property
Suggested answer: B

Explanation:

https://docs.servicenow.com/en-US/bundle/tokyo-platform-administration/page/administer/contextual-search/task/t_DefineContextualSearchForForm.html

asked 18/11/2024
Md Hossain
39 questions

Question 127

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When using Catalog Builder, what can be built using templates?

Choose 2 answers

Content items

Content items

Catalog items

Catalog items

Knowledge articles

Knowledge articles

Order guides

Order guides

Record producers

Record producers
Suggested answer: B, D
asked 18/11/2024
Garvey Butler
44 questions

Question 128

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Where can a change manager define the conditions that must be met before a change request can move from one state to another?

State choices

State choices

State conditions

State conditions

Model State Transition Conditions

Model State Transition Conditions

Dictionary Overrides

Dictionary Overrides
Suggested answer: C
asked 18/11/2024
Nitharsan Balanavaneethan
45 questions

Question 129

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In the baseline implementation, what are key relationships between Change and Configuration Item (CI) records? Choose 3 answers

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Question 130

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Problem management provides what benefits for Incident management? Choose 2 answers

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Total 172 questions
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Related questions

Your customer complains that when their users click on the Configuration Item magnifier from the Incident form, that they are overwhelmed by the volume of CIs to choose from. They want to exclude certain types of CIs from the CI lists on the Incident. Problem and Change forms. What do you recommend to your customer?
A problem investigation had been previously closed, because the risk was accepted, in favor of using the workaround, instead of applying the fix. After a couple of weeks, the issue starts to occur more frequently, so management wants to re-visit the root cause analysis. What would be the next step for this problem?
The Major Incident Management (MIM) application is linked at the Incident management process but the records have in additional set of States. What are these Ml States?
Your customer complains that when their users click on the Configuration Item magnifier from the Incident form, that they are overwhelmed by the volume of CIs to choose from. They want to exclude certain types of CIs from the CI lists on the Incident, Problem and Change forms. What do you recommend to your customer?
Your customer wants to give secure access to business users to view problem records and reports for the products they support. When you install the ITSM roles plugin, what additional problem role is installed to support this requirement?
What is normally done when a Root Cause and a Workaround are identified for a problem to document the quickest known resolution?
Your customer wants to change the way Priority on Problem records is calculated based on Impact and Urgency. Which module should you use to locate and update the Priority Problem Lookup record?
On a request form, the requester needs to indicate when they need to receive the item. What Variable type would you use for this information?
When using the Email Client, what is the difference between an Email Template and a Quick Message?
Your customer wants to use Incident Tasks on Incident Records But for efficiency reasons they want to automatically close all Incident Tasks when the parent Incident is closed or canceled. How could you meet this requirement? Choose 2 answers