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ServiceNow CIS-ITSM Practice Test - Questions Answers, Page 15

List of questions

Question 141

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Which record type would you use for an Ask a Question form that would generate an Incident?

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Question 142

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Unless there are particular security requirements, what role is given to users that perform request fulfillment work?

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Question 143

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The Problem table is extended from what table?

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Question 144

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Which service types can be managed through the scope of Service Portfolio Management?

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Question 145

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Which platform role can create service portfolios and taxonomy nodes?

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Question 146

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Which is the process responsible for delivering items that have been ordered from a Service Catalog?

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Question 147

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After publishing an item via Catalog Builder, the associated update set is set to which state?

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Question 148

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A customer requires incidents to automatically move to a Closed state from Resolved after 7 days. How is this configured? Choose 2 answers

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Question 149

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A tester reports a bug, because they submitted a Known Error article from a Problem record, but it is not visible from the Known Error database.

What could cause this?

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Question 150

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As of Quebec. Problem task records will move automatically from one state, to another state, provided the required fields are filled. What are those states?

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Total 172 questions
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Related questions

Your customer complains that when their users click on the Configuration Item magnifier from the Incident form, that they are overwhelmed by the volume of CIs to choose from. They want to exclude certain types of CIs from the CI lists on the Incident. Problem and Change forms. What do you recommend to your customer?
A problem investigation had been previously closed, because the risk was accepted, in favor of using the workaround, instead of applying the fix. After a couple of weeks, the issue starts to occur more frequently, so management wants to re-visit the root cause analysis. What would be the next step for this problem?
The Major Incident Management (MIM) application is linked at the Incident management process but the records have in additional set of States. What are these Ml States?
Your customer complains that when their users click on the Configuration Item magnifier from the Incident form, that they are overwhelmed by the volume of CIs to choose from. They want to exclude certain types of CIs from the CI lists on the Incident, Problem and Change forms. What do you recommend to your customer?
Your customer wants to give secure access to business users to view problem records and reports for the products they support. When you install the ITSM roles plugin, what additional problem role is installed to support this requirement?
What is normally done when a Root Cause and a Workaround are identified for a problem to document the quickest known resolution?
Your customer wants to change the way Priority on Problem records is calculated based on Impact and Urgency. Which module should you use to locate and update the Priority Problem Lookup record?
On a request form, the requester needs to indicate when they need to receive the item. What Variable type would you use for this information?
When using the Email Client, what is the difference between an Email Template and a Quick Message?
Your customer wants to use Incident Tasks on Incident Records But for efficiency reasons they want to automatically close all Incident Tasks when the parent Incident is closed or canceled. How could you meet this requirement? Choose 2 answers