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ServiceNow CIS-ITSM Practice Test - Questions Answers, Page 18

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Question 171

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If a change model has Write roles AND Can write defined, which users have the ability to modify the change model record? Choose 2 answers

Question 172

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When using the Email Client, what is the difference between an Email Template and a Quick Message?

Related questions

Your customer wants to use Incident Tasks on Incident Records But for efficiency reasons they want to automatically close all Incident Tasks when the parent Incident is closed or canceled. How could you meet this requirement? Choose 2 answers

Where are the timeframe conditions for sending an SLA breach warning notification defined?

Your customer complains that when their users click on the Configuration Item magnifier from the Incident form, that they are overwhelmed by the volume of CIs to choose from. They want to exclude certain types of CIs from the CI lists on the Incident. Problem and Change forms. What do you recommend to your customer?

Your customer wants to give secure access to business users to view problem records and reports for the products they support. When you install the ITSM roles plugin, what additional problem role is installed to support this requirement?

A problem investigation had been previously closed, because the risk was accepted, in favor of using the workaround, instead of applying the fix. After a couple of weeks, the issue starts to occur more frequently, so management wants to re-visit the root cause analysis. What would be the next step for this problem?

Your customer is using the baseline Create Incident Catalog Item and would like to add a few additional input fields. How should you update the catalog item?

When a Service Desk again shares a 'How to' item with a customer what type of record is being shared?

In release management what controls the movement of the state from Scoping to Awaiting Approval?

When building multiple catalog items, which components would you evaluate for consolidation and re-use? (Choose two.)

Which of the following cannot be defined or set through a Catalog UI Policy?

Question 171

If a change model has Write roles AND Can write defined, which users have the ability to modify the change model record? Choose 2 answers

Users with the ftil_admin role

Users with admin role

Users that have the Write role(s) OR that match the Can write user criteria

Users with sn_change_write role

Users that have the Write role(s) AND match the Can write user criteria

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Question 172

When using the Email Client, what is the difference between an Email Template and a Quick Message?

Email templates are defined by users with admin role Quick Messages are defined by users with quick_message_admin role

Email Template is defined and automatically applied when the email form launches Quick Messages are defined and then can be manually applied by the user

Email Templates are included with ITSM, Quick Messages are new with Machine Learning

Email Templates are like forms that can be sent to the caller for completion Quick Messages are primarily used by the Chat Bot

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