ServiceNow CIS-ITSM Practice Test - Questions Answers, Page 16
Question list
List of questions
Related questions
Which Change request fields are used in conflict detection? Choose 3 answers
Planned end date
Planned start date
CI Business criticality
Configuration item
Risk
When you create a problem from an incident. Impact, urgency and priority are automatically populated, from the incident record. Your problem management process owner wants the problem manager to be responsible for assessing the impact and urgency on the problem, so they don't want the values from incident to be copied over.
What module would you use to make this adjustment?
ITSM > Administration > Properties
Incident > Administration > Incident Properties
Problem > Administration > Problem Properties
System Policy > Rules > Priority Lookup Rules
By default, a business rule causes the Assignment group to be automatically set on a change request record. How is the group identified?
Support group on CI record, or if empty the Support group on the Service offering
Support group on CI record, or if empty, the Support group on the Service
Change group on CI record, or if empty, the Change group on the Service offering
Support group on CI record, or the default assignment group for the user
On the 'Create New' change landing page in Service Operations Workspace, what class label is displayed for the Emergency change model?
Unauthorized
Default
Break/fix
Out-of-the-box
Your customer wants to use the Service Catalog to generate task-based records for end-user inquiries. What Service Catalog capability can you use to generate these records?
Catalog Items
Record Producers
Content Items
Execution Plans
Which of these can be defined using step based fulfillment in Catalog Builder? Choose 2 answers
Approvals
Subflow triggers
Notifications
Tasks
Payment processing
Which Service Portfolio Management phase does a service belong to when it is in operational state?
Active
Retired
Catalog
Pipeline
What optional Incident table is extended from the Task table?
Incident Task [Incident_ask]
Child Incident [incident_child]
Major Incident [major_incident]
Parent Incident [incident_parent]
Which level are service commitments associated in the service portfolio taxonomy?
Offering
Portfolio
Node
Service
On an incident record, where are the fields that appear on the caller lookup select box defined?
The ref_ac_column attribute from the dictionary entry
The Caller lookup field on the [user] table
The ref_contributions attribute on the caller lookup form
The form design of the caller lookup form
Question