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ServiceNow CIS-ITSM Practice Test - Questions Answers, Page 16

List of questions

Question 151

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Which Change request fields are used in conflict detection? Choose 3 answers

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Question 152

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When you create a problem from an incident. Impact, urgency and priority are automatically populated, from the incident record. Your problem management process owner wants the problem manager to be responsible for assessing the impact and urgency on the problem, so they don't want the values from incident to be copied over.

What module would you use to make this adjustment?

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Question 153

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By default, a business rule causes the Assignment group to be automatically set on a change request record. How is the group identified?

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Question 154

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On the 'Create New' change landing page in Service Operations Workspace, what class label is displayed for the Emergency change model?

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Question 155

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Your customer wants to use the Service Catalog to generate task-based records for end-user inquiries. What Service Catalog capability can you use to generate these records?

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Question 156

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Which of these can be defined using step based fulfillment in Catalog Builder? Choose 2 answers

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Question 157

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Which Service Portfolio Management phase does a service belong to when it is in operational state?

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Question 158

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What optional Incident table is extended from the Task table?

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Question 159

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Which level are service commitments associated in the service portfolio taxonomy?

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Question 160

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On an incident record, where are the fields that appear on the caller lookup select box defined?

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Total 172 questions
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Related questions

Your customer complains that when their users click on the Configuration Item magnifier from the Incident form, that they are overwhelmed by the volume of CIs to choose from. They want to exclude certain types of CIs from the CI lists on the Incident. Problem and Change forms. What do you recommend to your customer?
A problem investigation had been previously closed, because the risk was accepted, in favor of using the workaround, instead of applying the fix. After a couple of weeks, the issue starts to occur more frequently, so management wants to re-visit the root cause analysis. What would be the next step for this problem?
The Major Incident Management (MIM) application is linked at the Incident management process but the records have in additional set of States. What are these Ml States?
Your customer complains that when their users click on the Configuration Item magnifier from the Incident form, that they are overwhelmed by the volume of CIs to choose from. They want to exclude certain types of CIs from the CI lists on the Incident, Problem and Change forms. What do you recommend to your customer?
Your customer wants to give secure access to business users to view problem records and reports for the products they support. When you install the ITSM roles plugin, what additional problem role is installed to support this requirement?
What is normally done when a Root Cause and a Workaround are identified for a problem to document the quickest known resolution?
Your customer wants to change the way Priority on Problem records is calculated based on Impact and Urgency. Which module should you use to locate and update the Priority Problem Lookup record?
On a request form, the requester needs to indicate when they need to receive the item. What Variable type would you use for this information?
When using the Email Client, what is the difference between an Email Template and a Quick Message?
Your customer wants to use Incident Tasks on Incident Records But for efficiency reasons they want to automatically close all Incident Tasks when the parent Incident is closed or canceled. How could you meet this requirement? Choose 2 answers