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ServiceNow CIS-ITSM Practice Test - Questions Answers, Page 4

Question list

List of questions

Question 31

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Incidents can be created and managed in the workspace using Ul layouts that are tailored to different personas, processes. and interfaces Examples include: * Default * Major incidents * Self Serv

Question 32

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The Major Incident Management (MIM) application is linked at the Incident management process but the records have in additional set of States. What are these Ml States?

Question 33

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Your customer is using the baseline Create Incident Catalog Item and would like to add a few additional input fields. How should you update the catalog item?

Question 34

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What would you use to create Incident records based on email sent by users or systems?

Question 35

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What tools are available to the assignee to help resolve an incident? Choose 2 answers

Question 36

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When using Inbound Email Actions, what happens it an email is received which has no watermark or reference number?

Question 37

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When you activate the ITSM Roles plugin what additional granular roles are created for the Incident application? Choose 2 answers

Question 38

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What are some good practices for guiding your customers' use of Notifications? Choose 3 answers

Question 39

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Your customer wants to use Incident Tasks on Incident Records But for efficiency reasons they want to automatically close all Incident Tasks when the parent Incident is closed or canceled. How could

Question 40

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Incident management includes limited functionality for what advanced reporting capability?

Question 31

Incidents can be created and managed in the workspace using Ul layouts that are tailored to different personas, processes. and interfaces Examples include:

* Default

* Major incidents

* Self Service

* Mobile

What are these Ul layouts called in the Now Platform?

Forms

Form Designs

Form Layouts

Views

Workspaces

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Question 32

The Major Incident Management (MIM) application is linked at the Incident management process but the records have in additional set of States. What are these Ml States?

New. Work: m progress Escalated Communicated

Proposed. Accepted Rejected Cancelled

Proposed Received eCAB Convened Closed

Proposed Accepted Reacted Reopened

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Question 33

Your customer is using the baseline Create Incident Catalog Item and would like to add a few additional input fields. How should you update the catalog item?

Edit in Catalog Builder

Edit in Item Designer

Edit in Catalog Item Designer

Edit in Form Designer https://docs.servicenow.com/bundle/utah-servicenow-platform/page/product/service-catalog-management/concept/catalog-builder.html

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