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ServiceNow CIS-ITSM Practice Test - Questions Answers, Page 6

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Question 51

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The key stakeholder for your ITSM implementation wants to have SLAs on every Task record.

What advice do you give regarding SLAs on Problem records?

SLAs re recommended in the ITIL framework for problem management
SLAs re recommended in the ITIL framework for problem management
SLAs are be counterproductive to problem management, as the key objective is to permanently fix an error no matter how long that may take
SLAs are be counterproductive to problem management, as the key objective is to permanently fix an error no matter how long that may take
SLAs are available for problem management, but require custom code
SLAs are available for problem management, but require custom code
SLAs are essential to problem management, as support specialists need to quickly identify root causes
SLAs are essential to problem management, as support specialists need to quickly identify root causes
Suggested answer: B

Explanation:

https://docs.servicenow.com/ja-JP/bundle/utah-it-service-management/page/product/problem-management/concept/c_ProblemManagementProcess.html

asked 23/09/2024
Tania Trif
50 questions

Question 52

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What are two effective measures of performance for the Problem Management process?

Choose 2 answers

Number of Problem that have Breached SLAs
Number of Problem that have Breached SLAs
Average Problem Resolution Time
Average Problem Resolution Time
Percentage of Problem Resolution within SLA by Category
Percentage of Problem Resolution within SLA by Category
Problems older than 30 days by Priority and State
Problems older than 30 days by Priority and State
Suggested answer: B, D
asked 23/09/2024
Calvin Bolico
30 questions

Question 53

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Your customer has an external system, which is used to perform changes. Your customer wants to capture these changes in your instance for reporting and CMDB maintenance purposes. What baseline Change Model supports this scenario?

Automated Changes
Automated Changes
Cloud Infrastructure
Cloud Infrastructure
Unauthorized Changes
Unauthorized Changes
Change Registration
Change Registration
Retroactive Changes
Retroactive Changes
Suggested answer: D
asked 23/09/2024
Jacek Kaleta
55 questions

Question 54

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Where are the technical approvals defined, that are executed in the Change - Normal - Assess flow?

Change Assess Approval Subflow
Change Assess Approval Subflow
Change Approval Policy
Change Approval Policy
Change Approval Subflow
Change Approval Subflow
Change Approval Matrix
Change Approval Matrix
Suggested answer: A
asked 23/09/2024
Abigail Dodson
37 questions

Question 55

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What is the trigger for the Change - Normal - Assess Flow?

A Change request using the Normal Change model is moved to the Assess state
A Change request using the Normal Change model is moved to the Assess state
A Change request using the Normal Change model is Assigned to a group
A Change request using the Normal Change model is Assigned to a group
A Change request using the Normal Change model is created
A Change request using the Normal Change model is created
A Change request using die Normal Change model is Low Risk and is moved to the Assess state
A Change request using die Normal Change model is Low Risk and is moved to the Assess state
Suggested answer: A
asked 23/09/2024
Rebekah Midkiff
34 questions

Question 56

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What are the Release types available on the baseline release record?

Standard, Normal, Prototype, Patch
Standard, Normal, Prototype, Patch
Alpha, Beta, Snapshot, Nightly, Milestone, Release Candidate
Alpha, Beta, Snapshot, Nightly, Milestone, Release Candidate
Standard, Normal, Emergency
Standard, Normal, Emergency
Major, Minor Upgrade, Emergency Maintenance, Patch
Major, Minor Upgrade, Emergency Maintenance, Patch
Suggested answer: D
asked 23/09/2024
Casey Donovan
40 questions

Question 57

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On a Normal Change Model what are some examples of the Model Stale Transitions that are defined for the Authorize state?

Authorize to Draft. Authorize to Assess. Authorize to Review
Authorize to Draft. Authorize to Assess. Authorize to Review
Authorize to Implement, Authorize to Assess, Authorize *o Review
Authorize to Implement, Authorize to Assess, Authorize *o Review
Authorize to Canceled, Authorize to New, Authorize to Scheduled
Authorize to Canceled, Authorize to New, Authorize to Scheduled
Authorize to Scheduled Authorize to Closed, Authorize to New
Authorize to Scheduled Authorize to Closed, Authorize to New
Suggested answer: C
asked 23/09/2024
Kevin Harley
29 questions

Question 58

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What baseline Change Flows support the baseline Normal Change model?

Change - Normal - Assess- Change - Normal -Authorize- Change- Normal-Close. Change - Implementation tasks
Change - Normal - Assess- Change - Normal -Authorize- Change- Normal-Close. Change - Implementation tasks
Change - Normal - New, Change - Normal -Assess, Change - Normal - Implement Change - Implementation tasks
Change - Normal - New, Change - Normal -Assess, Change - Normal - Implement Change - Implementation tasks
Change-Normal-Assess, Change-Normal-Authorize, Change- Normal - Implement Change - Implementation tasks
Change-Normal-Assess, Change-Normal-Authorize, Change- Normal - Implement Change - Implementation tasks
Change - Normal - New Change - Normal - Review, Change - Normal - Close. Change - implementation tasks
Change - Normal - New Change - Normal - Review, Change - Normal - Close. Change - implementation tasks
Suggested answer: C
asked 23/09/2024
Muhammad Gul
41 questions

Question 59

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What are the components of a Flow Action?

Processes, Subprocess aid Action Steps
Processes, Subprocess aid Action Steps
Indexes, Processes and Outputs
Indexes, Processes and Outputs
Inputs Action Steps and Outputs
Inputs Action Steps and Outputs
Inputs Processes, Subprocesses and Outputs
Inputs Processes, Subprocesses and Outputs
Suggested answer: C
asked 23/09/2024
Alexander Ferrer
46 questions

Question 60

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Which of the following elements are automatically included in the name of the update set for items published via Catalog Builder?

Choose 2 answers

timestamp
timestamp
item author
item author
variables
variables
catalog(s)
catalog(s)
item name
item name
Suggested answer: D, E
asked 23/09/2024
olanrewaju malomo
31 questions
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Related questions

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