ExamGecko
Login
Home / ServiceNow / CIS-ITSM / List of questions
Ask Question

ServiceNow CIS-ITSM Practice Test - Questions Answers, Page 6

Add to Whishlist

List of questions

Question 51

Report Export Collapse

The key stakeholder for your ITSM implementation wants to have SLAs on every Task record.

What advice do you give regarding SLAs on Problem records?

Become a Premium Member for full access
  Unlock Premium Member

Question 52

Report Export Collapse

What are two effective measures of performance for the Problem Management process?

Choose 2 answers

Become a Premium Member for full access
  Unlock Premium Member

Question 53

Report Export Collapse

Your customer has an external system, which is used to perform changes. Your customer wants to capture these changes in your instance for reporting and CMDB maintenance purposes. What baseline Change Model supports this scenario?

Become a Premium Member for full access
  Unlock Premium Member

Question 54

Report Export Collapse

Where are the technical approvals defined, that are executed in the Change - Normal - Assess flow?

Become a Premium Member for full access
  Unlock Premium Member

Question 55

Report Export Collapse

What is the trigger for the Change - Normal - Assess Flow?

Become a Premium Member for full access
  Unlock Premium Member

Question 56

Report Export Collapse

What are the Release types available on the baseline release record?

Become a Premium Member for full access
  Unlock Premium Member

Question 57

Report Export Collapse

On a Normal Change Model what are some examples of the Model Stale Transitions that are defined for the Authorize state?

Become a Premium Member for full access
  Unlock Premium Member

Question 58

Report Export Collapse

What baseline Change Flows support the baseline Normal Change model?

Become a Premium Member for full access
  Unlock Premium Member

Question 59

Report Export Collapse

What are the components of a Flow Action?

Become a Premium Member for full access
  Unlock Premium Member

Question 60

Report Export Collapse

Which of the following elements are automatically included in the name of the update set for items published via Catalog Builder?

Choose 2 answers

Become a Premium Member for full access
  Unlock Premium Member
Total 172 questions
Go to page: of 18
Open VPLUS File
Convert VPLUS to PDF

Related questions

Your customer complains that when their users click on the Configuration Item magnifier from the Incident form, that they are overwhelmed by the volume of CIs to choose from. They want to exclude certain types of CIs from the CI lists on the Incident. Problem and Change forms. What do you recommend to your customer?
A problem investigation had been previously closed, because the risk was accepted, in favor of using the workaround, instead of applying the fix. After a couple of weeks, the issue starts to occur more frequently, so management wants to re-visit the root cause analysis. What would be the next step for this problem?
The Major Incident Management (MIM) application is linked at the Incident management process but the records have in additional set of States. What are these Ml States?
Your customer complains that when their users click on the Configuration Item magnifier from the Incident form, that they are overwhelmed by the volume of CIs to choose from. They want to exclude certain types of CIs from the CI lists on the Incident, Problem and Change forms. What do you recommend to your customer?
Your customer wants to give secure access to business users to view problem records and reports for the products they support. When you install the ITSM roles plugin, what additional problem role is installed to support this requirement?
What is normally done when a Root Cause and a Workaround are identified for a problem to document the quickest known resolution?
Your customer wants to change the way Priority on Problem records is calculated based on Impact and Urgency. Which module should you use to locate and update the Priority Problem Lookup record?
On a request form, the requester needs to indicate when they need to receive the item. What Variable type would you use for this information?
When using the Email Client, what is the difference between an Email Template and a Quick Message?
Your customer wants to use Incident Tasks on Incident Records But for efficiency reasons they want to automatically close all Incident Tasks when the parent Incident is closed or canceled. How could you meet this requirement? Choose 2 answers