ServiceNow CIS-ITSM Practice Test - Questions Answers, Page 6
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Question 51

The key stakeholder for your ITSM implementation wants to have SLAs on every Task record.
What advice do you give regarding SLAs on Problem records?
Explanation:
https://docs.servicenow.com/ja-JP/bundle/utah-it-service-management/page/product/problem-management/concept/c_ProblemManagementProcess.html
Question 52

What are two effective measures of performance for the Problem Management process?
Choose 2 answers
Question 53

Your customer has an external system, which is used to perform changes. Your customer wants to capture these changes in your instance for reporting and CMDB maintenance purposes. What baseline Change Model supports this scenario?
Question 54

Where are the technical approvals defined, that are executed in the Change - Normal - Assess flow?
Question 55

What is the trigger for the Change - Normal - Assess Flow?
Question 56

What are the Release types available on the baseline release record?
Question 57

On a Normal Change Model what are some examples of the Model Stale Transitions that are defined for the Authorize state?
Question 58

What baseline Change Flows support the baseline Normal Change model?
Question 59

What are the components of a Flow Action?
Question 60

Which of the following elements are automatically included in the name of the update set for items published via Catalog Builder?
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