ExamGecko
Login
Home / ServiceNow / CIS-ITSM / List of questions
Ask Question

ServiceNow CIS-ITSM Practice Test - Questions Answers, Page 8

Add to Whishlist

List of questions

Question 71

Report Export Collapse

Your customer wants a catalog to contain two items:

1. A request with 1 approval and 2 fulfillment tasks

2. A link to a knowledge article

What type of item would you use to satisfy the requirement for the Construction request?

Become a Premium Member for full access
  Unlock Premium Member

Question 72

Report Export Collapse

Once a Catalog Item has been requested, what mechanism determines the approvals, and tasks that are triggered in the application?

Become a Premium Member for full access
  Unlock Premium Member

Question 73

Report Export Collapse

On the Release record, what are the available options on the Release phase list?

Become a Premium Member for full access
  Unlock Premium Member

Question 74

Report Export Collapse

When using the baseline business rule, Populate Assignment Group based on CI/SO, what behavior would you expect on an Incident form? (Choose two.)

Become a Premium Member for full access
  Unlock Premium Member

Question 75

Report Export Collapse

Incidents can be created and managed in the workspace, using UI layouts that are tailored to different personas, processes, and interfaces. Examples include:

* Default

* Major incidents

* Self Service

* Mobile

What are these UI layouts called in the Now Platform?

Become a Premium Member for full access
  Unlock Premium Member

Question 76

Report Export Collapse

Which baseline Change Flow automatically generates a Change task, for Post Implementation Review?

Become a Premium Member for full access
  Unlock Premium Member

Question 77

Report Export Collapse

Which baseline Change Flow automatically generates a Change task, for Post Implementation Review?

Become a Premium Member for full access
  Unlock Premium Member

Question 78

Report Export Collapse

In the Quebec release of Change management, what new architectural features were added?

Become a Premium Member for full access
  Unlock Premium Member

Question 79

Report Export Collapse

Your customer wants to use the Normal change model, but wants to add another level of approval for changes relating to the Service, SAP Enterprise Services.

What should you do to satisfy this requirement?

Become a Premium Member for full access
  Unlock Premium Member

Question 80

Report Export Collapse

Your implementation team has a new Business Analyst. They will be attending their first Service Catalog workshop and will be responsible for capturing notes and decisions from the workshop.

What Now Create assets do you recommend they review, to prepare? (Choose two.)

Become a Premium Member for full access
  Unlock Premium Member
Total 172 questions
Go to page: of 18
Search
Open VPLUS File
Convert VPLUS to PDF

Related questions

Your customer complains that when their users click on the Configuration Item magnifier from the Incident form, that they are overwhelmed by the volume of CIs to choose from. They want to exclude certain types of CIs from the CI lists on the Incident. Problem and Change forms. What do you recommend to your customer?
A problem investigation had been previously closed, because the risk was accepted, in favor of using the workaround, instead of applying the fix. After a couple of weeks, the issue starts to occur more frequently, so management wants to re-visit the root cause analysis. What would be the next step for this problem?
The Major Incident Management (MIM) application is linked at the Incident management process but the records have in additional set of States. What are these Ml States?
Your customer complains that when their users click on the Configuration Item magnifier from the Incident form, that they are overwhelmed by the volume of CIs to choose from. They want to exclude certain types of CIs from the CI lists on the Incident, Problem and Change forms. What do you recommend to your customer?
Your customer wants to give secure access to business users to view problem records and reports for the products they support. When you install the ITSM roles plugin, what additional problem role is installed to support this requirement?
What is normally done when a Root Cause and a Workaround are identified for a problem to document the quickest known resolution?
Your customer wants to change the way Priority on Problem records is calculated based on Impact and Urgency. Which module should you use to locate and update the Priority Problem Lookup record?
On a request form, the requester needs to indicate when they need to receive the item. What Variable type would you use for this information?
When using the Email Client, what is the difference between an Email Template and a Quick Message?
Your customer wants to use Incident Tasks on Incident Records But for efficiency reasons they want to automatically close all Incident Tasks when the parent Incident is closed or canceled. How could you meet this requirement? Choose 2 answers