ServiceNow CIS-ITSM Practice Test - Questions Answers, Page 8
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Your customer wants a catalog to contain two items:
1. A request with 1 approval and 2 fulfillment tasks
2. A link to a knowledge article
What type of item would you use to satisfy the requirement for the Construction request?
Once a Catalog Item has been requested, what mechanism determines the approvals, and tasks that are triggered in the application?
On the Release record, what are the available options on the Release phase list?
When using the baseline business rule, Populate Assignment Group based on CI/SO, what behavior would you expect on an Incident form? (Choose two.)
Incidents can be created and managed in the workspace, using UI layouts that are tailored to different personas, processes, and interfaces. Examples include:
* Default
* Major incidents
* Self Service
* Mobile
What are these UI layouts called in the Now Platform?
Which baseline Change Flow automatically generates a Change task, for Post Implementation Review?
Which baseline Change Flow automatically generates a Change task, for Post Implementation Review?
In the Quebec release of Change management, what new architectural features were added?
Your customer wants to use the Normal change model, but wants to add another level of approval for changes relating to the Service, SAP Enterprise Services.
What should you do to satisfy this requirement?
Your implementation team has a new Business Analyst. They will be attending their first Service Catalog workshop and will be responsible for capturing notes and decisions from the workshop.
What Now Create assets do you recommend they review, to prepare? (Choose two.)
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