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ServiceNow CIS-ITSM Practice Test - Questions Answers, Page 10

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Your customer wants to use Incident Tasks on Incident Records But for efficiency reasons they want to automatically close all Incident Tasks when the parent Incident is closed or canceled. How could you meet this requirement? Choose 2 answers
Where are the timeframe conditions for sending an SLA breach warning notification defined?
Your customer complains that when their users click on the Configuration Item magnifier from the Incident form, that they are overwhelmed by the volume of CIs to choose from. They want to exclude certain types of CIs from the CI lists on the Incident. Problem and Change forms. What do you recommend to your customer?
Your customer wants to give secure access to business users to view problem records and reports for the products they support. When you install the ITSM roles plugin, what additional problem role is installed to support this requirement?
Your customer is using the baseline Create Incident Catalog Item and would like to add a few additional input fields. How should you update the catalog item?
When a Service Desk again shares a 'How to' item with a customer what type of record is being shared?
In release management what controls the movement of the state from Scoping to Awaiting Approval?
A problem investigation had been previously closed, because the risk was accepted, in favor of using the workaround, instead of applying the fix. After a couple of weeks, the issue starts to occur more frequently, so management wants to re-visit the root cause analysis. What would be the next step for this problem?
When configuring stages in Flow Designer, what are some of the options that can be done? (Choose two.)
When building multiple catalog items, which components would you evaluate for consolidation and re-use? (Choose two.)

Question 91

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What are the components of a Flow Action?

A.
Inputs, Processes, Subprocesses, and Outputs
A.
Inputs, Processes, Subprocesses, and Outputs
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B.
Processes, Subprocess and Action Steps
B.
Processes, Subprocess and Action Steps
Answers
C.
Inputs, Action Steps and Outputs
C.
Inputs, Action Steps and Outputs
Answers
D.
Indexes, Processes and Outputs
D.
Indexes, Processes and Outputs
Answers
Suggested answer: C

Question 92

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Your customer has a catalog item for Request VPN. They would like to adjust the cart layout for only the VPN item, so the Quantity field is not displayed. How would you meet this requirement?

A.
On the Cart Layout, Columns tab, unselect Quantity column
A.
On the Cart Layout, Columns tab, unselect Quantity column
Answers
B.
On the Catalog Item, Columns tab, unselect Quantity column
B.
On the Catalog Item, Columns tab, unselect Quantity column
Answers
C.
On the Catalog Item, Advanced View, unselect Use cart layout, select No quantity Most Voted
C.
On the Catalog Item, Advanced View, unselect Use cart layout, select No quantity Most Voted
Answers
D.
On the Catalog, Advanced View, unselect Use cart layout, select No quantity
D.
On the Catalog, Advanced View, unselect Use cart layout, select No quantity
Answers
E.
On the Catalog Item, Cart Layout Related List, set the Quantity record to Inactive
E.
On the Catalog Item, Cart Layout Related List, set the Quantity record to Inactive
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Suggested answer: C

Question 93

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Inside a change flow, you can automate a task with a sequence of related steps, like looking up a record, creating a record, or applying a policy. What is this component of the flow called?

A.
Flow Actions
A.
Flow Actions
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B.
Flow Activities
B.
Flow Activities
Answers
C.
Flow Steps
C.
Flow Steps
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D.
Action Pills
D.
Action Pills
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E.
Flow Tasks
E.
Flow Tasks
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Suggested answer: A

Question 94

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By default, when using Inbound actions, what happens if an email is received which has an Incident watermark?

A.
Incident SLA clock is un-paused
A.
Incident SLA clock is un-paused
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B.
Incident record is updated, per the action's script Most Voted
B.
Incident record is updated, per the action's script Most Voted
Answers
C.
Auto-reply sent to sender, recommending they use Portal chat
C.
Auto-reply sent to sender, recommending they use Portal chat
Answers
D.
Incident record is re-set to state = attention required
D.
Incident record is re-set to state = attention required
Answers
Suggested answer: B

Question 95

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Your customer wants incidents to close automatically 7 days after the incident is resolved. How do you meet this requirement? (Choose two.)

A.
Modify the Incident Lifecycle flow to trigger from the Resolved date instead of the Updated date Most Voted
A.
Modify the Incident Lifecycle flow to trigger from the Resolved date instead of the Updated date Most Voted
Answers
B.
Update the incident_close UI action script
B.
Update the incident_close UI action script
Answers
C.
From the Incident Properties application, set Enable auto closure of incidents based on Resolution date to Yes Most Voted
C.
From the Incident Properties application, set Enable auto closure of incidents based on Resolution date to Yes Most Voted
Answers
D.
Modify the Incident Lifecycle flow to expire after 7 days
D.
Modify the Incident Lifecycle flow to expire after 7 days
Answers
Suggested answer: A, D

Question 96

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Where can a change manager define the interval frequency for unauthorized change detection?

A.
The ci.change.unplanned business rule
A.
The ci.change.unplanned business rule
Answers
B.
Event Processing Properties module
B.
Event Processing Properties module
Answers
C.
Unauthorized Change Properties module
C.
Unauthorized Change Properties module
Answers
D.
Unauthorized change flow
D.
Unauthorized change flow
Answers
Suggested answer: C

Question 97

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What is KCS (Knowledge Centered Services)?

A.
A bunch of tables strictly pertaining to CSM case articles that focus on mapping articles to Knowledge management
A.
A bunch of tables strictly pertaining to CSM case articles that focus on mapping articles to Knowledge management
Answers
B.
A documented methodology to provide a set of best practices for creating and maintaining knowledge
B.
A documented methodology to provide a set of best practices for creating and maintaining knowledge
Answers
C.
A dashboard with specific visualization of the different knowledge bases and categories
C.
A dashboard with specific visualization of the different knowledge bases and categories
Answers
D.
An application that helps agents and managers to create cases from Knowledge articles
D.
An application that helps agents and managers to create cases from Knowledge articles
Answers
Suggested answer: B

Question 98

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When building multiple catalog items, which components would you evaluate for consolidation and re-use? (Choose two.)

A.
Sets of Variables
A.
Sets of Variables
Answers
B.
Entitlements
B.
Entitlements
Answers
C.
Icons
C.
Icons
Answers
D.
Flows and Subflows
D.
Flows and Subflows
Answers
Suggested answer: A, D

Question 99

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Which of the following options can a survey administrator define on an individual survey? (Choose two.)

A.
The ability for end users to decline survey assignments
A.
The ability for end users to decline survey assignments
Answers
B.
Number of survey reminder notifications
B.
Number of survey reminder notifications
Answers
C.
Trigger conditions
C.
Trigger conditions
Answers
D.
Anonymize responses
D.
Anonymize responses
Answers
Suggested answer: B, D

Question 100

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When configuring stages in Flow Designer, what are some of the options that can be done? (Choose two.)

A.
Stage labels and names can be changed
A.
Stage labels and names can be changed
Answers
B.
States for the requested item records can be renamed
B.
States for the requested item records can be renamed
Answers
C.
Define a Service Level Agreement for a stage
C.
Define a Service Level Agreement for a stage
Answers
D.
Estimated durations can be set
D.
Estimated durations can be set
Answers
Suggested answer: A, D
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