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ServiceNow CIS-ITSM Practice Test - Questions Answers, Page 10

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Question 91

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What are the components of a Flow Action?

Inputs, Processes, Subprocesses, and Outputs
Inputs, Processes, Subprocesses, and Outputs
Processes, Subprocess and Action Steps
Processes, Subprocess and Action Steps
Inputs, Action Steps and Outputs
Inputs, Action Steps and Outputs
Indexes, Processes and Outputs
Indexes, Processes and Outputs
Suggested answer: C
asked 23/09/2024
Elliott Leighton-Woodruff
32 questions

Question 92

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Your customer has a catalog item for Request VPN. They would like to adjust the cart layout for only the VPN item, so the Quantity field is not displayed. How would you meet this requirement?

On the Cart Layout, Columns tab, unselect Quantity column
On the Cart Layout, Columns tab, unselect Quantity column
On the Catalog Item, Columns tab, unselect Quantity column
On the Catalog Item, Columns tab, unselect Quantity column
On the Catalog Item, Advanced View, unselect Use cart layout, select No quantity Most Voted
On the Catalog Item, Advanced View, unselect Use cart layout, select No quantity Most Voted
On the Catalog, Advanced View, unselect Use cart layout, select No quantity
On the Catalog, Advanced View, unselect Use cart layout, select No quantity
On the Catalog Item, Cart Layout Related List, set the Quantity record to Inactive
On the Catalog Item, Cart Layout Related List, set the Quantity record to Inactive
Suggested answer: C
asked 23/09/2024
muhammad ikram
32 questions

Question 93

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Inside a change flow, you can automate a task with a sequence of related steps, like looking up a record, creating a record, or applying a policy. What is this component of the flow called?

Flow Actions
Flow Actions
Flow Activities
Flow Activities
Flow Steps
Flow Steps
Action Pills
Action Pills
Flow Tasks
Flow Tasks
Suggested answer: A
asked 23/09/2024
Sasaki Hidenobu
32 questions

Question 94

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By default, when using Inbound actions, what happens if an email is received which has an Incident watermark?

Incident SLA clock is un-paused
Incident SLA clock is un-paused
Incident record is updated, per the action's script Most Voted
Incident record is updated, per the action's script Most Voted
Auto-reply sent to sender, recommending they use Portal chat
Auto-reply sent to sender, recommending they use Portal chat
Incident record is re-set to state = attention required
Incident record is re-set to state = attention required
Suggested answer: B
asked 23/09/2024
JEROME SANANES
40 questions

Question 95

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Your customer wants incidents to close automatically 7 days after the incident is resolved. How do you meet this requirement? (Choose two.)

Modify the Incident Lifecycle flow to trigger from the Resolved date instead of the Updated date Most Voted
Modify the Incident Lifecycle flow to trigger from the Resolved date instead of the Updated date Most Voted
Update the incident_close UI action script
Update the incident_close UI action script
From the Incident Properties application, set Enable auto closure of incidents based on Resolution date to Yes Most Voted
From the Incident Properties application, set Enable auto closure of incidents based on Resolution date to Yes Most Voted
Modify the Incident Lifecycle flow to expire after 7 days
Modify the Incident Lifecycle flow to expire after 7 days
Suggested answer: A, D
asked 23/09/2024
Daniela Stojanovska
36 questions

Question 96

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Where can a change manager define the interval frequency for unauthorized change detection?

The ci.change.unplanned business rule
The ci.change.unplanned business rule
Event Processing Properties module
Event Processing Properties module
Unauthorized Change Properties module
Unauthorized Change Properties module
Unauthorized change flow
Unauthorized change flow
Suggested answer: C
asked 23/09/2024
han wu
40 questions

Question 97

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What is KCS (Knowledge Centered Services)?

A bunch of tables strictly pertaining to CSM case articles that focus on mapping articles to Knowledge management
A bunch of tables strictly pertaining to CSM case articles that focus on mapping articles to Knowledge management
A documented methodology to provide a set of best practices for creating and maintaining knowledge
A documented methodology to provide a set of best practices for creating and maintaining knowledge
A dashboard with specific visualization of the different knowledge bases and categories
A dashboard with specific visualization of the different knowledge bases and categories
An application that helps agents and managers to create cases from Knowledge articles
An application that helps agents and managers to create cases from Knowledge articles
Suggested answer: B
asked 23/09/2024
JAMIE JARAMILLO LOOR
37 questions

Question 98

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When building multiple catalog items, which components would you evaluate for consolidation and re-use? (Choose two.)

Sets of Variables
Sets of Variables
Entitlements
Entitlements
Icons
Icons
Flows and Subflows
Flows and Subflows
Suggested answer: A, D
asked 23/09/2024
Antonio Pombo
30 questions

Question 99

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Which of the following options can a survey administrator define on an individual survey? (Choose two.)

The ability for end users to decline survey assignments
The ability for end users to decline survey assignments
Number of survey reminder notifications
Number of survey reminder notifications
Trigger conditions
Trigger conditions
Anonymize responses
Anonymize responses
Suggested answer: B, D
asked 23/09/2024
miguel sartori
34 questions

Question 100

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When configuring stages in Flow Designer, what are some of the options that can be done? (Choose two.)

Stage labels and names can be changed
Stage labels and names can be changed
States for the requested item records can be renamed
States for the requested item records can be renamed
Define a Service Level Agreement for a stage
Define a Service Level Agreement for a stage
Estimated durations can be set
Estimated durations can be set
Suggested answer: A, D
asked 23/09/2024
Lourdhureddy Kommareddy
29 questions
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Related questions

Your customer complains that when their users click on the Configuration Item magnifier from the Incident form, that they are overwhelmed by the volume of CIs to choose from. They want to exclude certain types of CIs from the CI lists on the Incident. Problem and Change forms. What do you recommend to your customer?
A problem investigation had been previously closed, because the risk was accepted, in favor of using the workaround, instead of applying the fix. After a couple of weeks, the issue starts to occur more frequently, so management wants to re-visit the root cause analysis. What would be the next step for this problem?
The Major Incident Management (MIM) application is linked at the Incident management process but the records have in additional set of States. What are these Ml States?
Your customer complains that when their users click on the Configuration Item magnifier from the Incident form, that they are overwhelmed by the volume of CIs to choose from. They want to exclude certain types of CIs from the CI lists on the Incident, Problem and Change forms. What do you recommend to your customer?
Your customer wants to give secure access to business users to view problem records and reports for the products they support. When you install the ITSM roles plugin, what additional problem role is installed to support this requirement?
What is normally done when a Root Cause and a Workaround are identified for a problem to document the quickest known resolution?
Your customer wants to change the way Priority on Problem records is calculated based on Impact and Urgency. Which module should you use to locate and update the Priority Problem Lookup record?
On a request form, the requester needs to indicate when they need to receive the item. What Variable type would you use for this information?
When using the Email Client, what is the difference between an Email Template and a Quick Message?
Your customer wants to use Incident Tasks on Incident Records But for efficiency reasons they want to automatically close all Incident Tasks when the parent Incident is closed or canceled. How could you meet this requirement? Choose 2 answers