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Question 65 - CIS-ITSM discussion

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Your customer complains that when their users click on the Configuration Item magnifier from the Incident form, that they are overwhelmed by the volume of CIs to choose from. They want to exclude certain types of CIs from the CI lists on the Incident. Problem and Change forms. What do you recommend to your customer?

A.
Add a Show field to the base cmdb table: Check the Show box on those CI records they want to display; make reference qualifier to display only the CIs with show=true
Answers
A.
Add a Show field to the base cmdb table: Check the Show box on those CI records they want to display; make reference qualifier to display only the CIs with show=true
B.
Use the Principal CI class checkbox, to identify the CI classes that they want visible on the Incident, Problem, and Change forms Most Voted
Answers
B.
Use the Principal CI class checkbox, to identify the CI classes that they want visible on the Incident, Problem, and Change forms Most Voted
C.
Create an Access control to hide the unnecessary CIs from the itil users
Answers
C.
Create an Access control to hide the unnecessary CIs from the itil users
D.
Make a show/hide UI action to show only the desired CIs to the itil users
Answers
D.
Make a show/hide UI action to show only the desired CIs to the itil users
Suggested answer: B
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asked 23/09/2024
wilson rodriguez
40 questions
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