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Question 38 - CIS-ITSM discussion

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What are some good practices for guiding your customers' use of Notifications?

Choose 3 answers

A.
When possible, maximize the quality or email updates to customers
Answers
A.
When possible, maximize the quality or email updates to customers
B.
Use incident itil role template as the master template to build all other ITSM templates
Answers
B.
Use incident itil role template as the master template to build all other ITSM templates
C.
Get input from Marketing department, regarding format of customer/caller facing notifications
Answers
C.
Get input from Marketing department, regarding format of customer/caller facing notifications
D.
Make sure Notification requirements and test plans are in the project scope from the start
Answers
D.
Make sure Notification requirements and test plans are in the project scope from the start
E.
Use templates to ensure consistency and ease of configuration
Answers
E.
Use templates to ensure consistency and ease of configuration
Suggested answer: B, C, D
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asked 23/09/2024
vceplus plus
46 questions
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