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Question 140 - CIS-ITSM discussion

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Your customer complains that when their users click on the Configuration Item magnifier from the Incident form, that they are overwhelmed by the volume of CIs to choose from. They want to exclude certain types of CIs from the CI lists on the Incident, Problem and Change forms.

What do you recommend to your customer?

A.

Use the Principal CI class checkbox to identify the CI classes that they want visible on the Incident Problem and Change forms

Answers
A.

Use the Principal CI class checkbox to identify the CI classes that they want visible on the Incident Problem and Change forms

B.

Make a show/hide Ul action to show only the desired CIs to the itil users

Answers
B.

Make a show/hide Ul action to show only the desired CIs to the itil users

C.

Add a Show field to the base cmdb table: Check the Show box on those CI records they want to display: make reference qualifier to display only the CIs with show=true

Answers
C.

Add a Show field to the base cmdb table: Check the Show box on those CI records they want to display: make reference qualifier to display only the CIs with show=true

D.

Create an Access control to hide the unnecessary Cls from the itil users

Answers
D.

Create an Access control to hide the unnecessary Cls from the itil users

Suggested answer: A

Explanation:

Once any class is set as a principal class, the principal class filter is automatically applied to the CI field on change, incident and problem records. This means that only CI's within a principal class can be selected on the CI field. If there are no CI Classes marked as Principal Class, then all CIs on all forms will be selectable on the CI field.

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asked 18/11/2024
Samuel Benevides
31 questions
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