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Question 1

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Your implementation has some legacy change types with workflows, and also some new change models. What option for Change Create New will support your scenario?

Question 2

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Your customer wants to give secure access to business users to view problem records and reports for the products they support. When you install the ITSM roles plugin, what additional problem role is

Question 3

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Your customer wants Problem records to be assigned automatically to the Support group associated with the CI on the problem record. Which business rule already satisfies this requirement?

Question 4

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What actions can a user with the itil_admin role take in support of Change Management? (Choose three.)

Question 5

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What is the Business Rule that triggers automatic group assignment on Incident, Problem or Change requests?

Question 6

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What are key relationships between Change and Release Management? Choose 3 answers

Question 7

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In release management what controls the movement of the state from Scoping to Awaiting Approval?

Question 8

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What are key relationships between Change and Problem records? Choose 2 answers

Question 9

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You have just released a new Change Model to the testers. Testers report they can see the old change models but cannot see the new change model on the change landing page. What could cause this?

Question 10

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Your customer wants to add a notification to the Change - Emergency - Authorize Flow. What is the first thing you would do to meet this requirement?

Question 144 - CIS-ITSM discussion

Which service types can be managed through the scope of Service Portfolio Management?

Choose 2 answers

Business service

Application service

Mobile service

Technical service

Show Answer

asked 18/11/2024

Rafal Piasecki

40 questions

Your answer: A B C D

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