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Question 172 - CIS-ITSM discussion

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When using the Email Client, what is the difference between an Email Template and a Quick Message?

A.

Email templates are defined by users with admin role Quick Messages are defined by users with quick_message_admin role

Answers
A.

Email templates are defined by users with admin role Quick Messages are defined by users with quick_message_admin role

B.

Email Template is defined and automatically applied when the email form launches Quick Messages are defined and then can be manually applied by the user

Answers
B.

Email Template is defined and automatically applied when the email form launches Quick Messages are defined and then can be manually applied by the user

C.

Email Templates are included with ITSM, Quick Messages are new with Machine Learning

Answers
C.

Email Templates are included with ITSM, Quick Messages are new with Machine Learning

D.

Email Templates are like forms that can be sent to the caller for completion Quick Messages are primarily used by the Chat Bot

Answers
D.

Email Templates are like forms that can be sent to the caller for completion Quick Messages are primarily used by the Chat Bot

Suggested answer: B

Explanation:

Create predefined content to add in the email client so that users can write emails consistently and efficiently. Email Template:You can create a different template for each table that uses the email client.

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asked 18/11/2024
Dominique Reemer
36 questions
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