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Question 8 - 3312 discussion

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When agents finish with a call, and if there are calls waiting, the next call rings immediately on the agent's telephone set. The supervisor would like the agents to have 30 seconds before the next call is presented to the agent. Which call presentation class option is needed to accomplish this requirement?

A.
Presentation Option: Put DN on hold to answer call
Answers
A.
Presentation Option: Put DN on hold to answer call
B.
Presentation Option: Return to Queue
Answers
B.
Presentation Option: Return to Queue
C.
Presentation Option: Call Force
Answers
C.
Presentation Option: Call Force
D.
Presentation Option: After Call Break for N seconds:
Answers
D.
Presentation Option: After Call Break for N seconds:
Suggested answer: D

Explanation:

Call Force Delay is the amount of time between the beep and the call presentation to the agent. You cannot even report on how much delay there is so you have to use the break timer if you want to measure the time. Reference:

https://www.tek-tips.com/viewthread.cfm?qid=1116292

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asked 16/09/2024
Arnaud Dutel
31 questions
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