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Question 10 - 3312 discussion

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You are building a new call flow that will use hold music, that is stored on the Avaya Aura Media Server (AAMS), while calls are waiting in queue. You created your music folder on AAMS and uploaded the music files to the music folder in the AAMS server successfully. What needs to be done in the Contact Center Manager Administration (CCMA) server to allow the music to be used in the new call flow?

A.
Create a route with the name of the music content group on AAMS.
Answers
A.
Create a route with the name of the music content group on AAMS.
B.
Create a new music skillset.
Answers
B.
Create a new music skillset.
C.
Create a new music Call Presentation Class.
Answers
C.
Create a new music Call Presentation Class.
D.
Create a new music Control Directory Number (CDN).
Answers
D.
Create a new music Control Directory Number (CDN).
Suggested answer: A
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asked 16/09/2024
Karol Ligeza
37 questions
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