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The CCMS Host Application Interface (HAI) Service provides database lookup and call data attachment service without using a Customer Developed Application (CDA). What is used to configure this service?
Refer to the exhibit. The graphic shows an Access Class, cust_serv_spv, and the two components that comprise the Access Class definition, the Manager Contact Center Manager Server (CCMS), AACCMM04, and the Launchpad Help Administration. Permissions levels are granted to items within the launchpad through the creation of an Access Class. If the supervisor has access to every item on the Launchpad, and if no permissions are granted under the Administration option, what would be the result of access restriction for the user assigned to that Access Class?
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Question 30 - 3312 discussion

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Refer to the exhibit. The graphic shows an Access Class, cust_serv_spv, and the two components that comprise the Access Class definition, the Manager Contact Center Manager Server (CCMS), AACCMM04, and the Launchpad Help Administration. Permissions levels are granted to items within the launchpad through the creation of an Access Class. If the supervisor has access to every item on the Launchpad, and if no permissions are granted under the Administration option, what would be the result of access restriction for the user assigned to that Access Class?


A.
The user would not be able to access the Audit Trail from the Launchpad.
Answers
A.
The user would not be able to access the Audit Trail from the Launchpad.
B.
The user would not be able to acquire Control Directory Numbers (CDN).
Answers
B.
The user would not be able to acquire Control Directory Numbers (CDN).
C.
The user would not be able to configure new agents.
Answers
C.
The user would not be able to configure new agents.
D.
The user would not be able to create new administrative users.
Answers
D.
The user would not be able to create new administrative users.
Suggested answer: A
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asked 16/09/2024
Ricardo de Sá Carvalho
38 questions
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