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Question 31 - 3312 discussion

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A customer with Avaya Aura Contact Center (AACC) wants to assign five agents to a new skillset in the most efficient way possible. How would the customer assign the agents to the skillset?

A.
Assign the new skillset to those agent's partition.
Answers
A.
Assign the new skillset to those agent's partition.
B.
Use the skillset window from the skillset view to assign multiple agents.
Answers
B.
Use the skillset window from the skillset view to assign multiple agents.
C.
Select all five agents from the Agents Details window, then drag and drop them to the new skillset.D. Use the skillset section in the Agent Details window to assign all the agents at the same time to the new skillset.
Answers
C.
Select all five agents from the Agents Details window, then drag and drop them to the new skillset.D. Use the skillset section in the Agent Details window to assign all the agents at the same time to the new skillset.
Suggested answer: A
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asked 16/09/2024
Kefash White
40 questions
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