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The CCMS Host Application Interface (HAI) Service provides database lookup and call data attachment service without using a Customer Developed Application (CDA). What is used to configure this service?
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A customer with Avaya Aura@ Contact Center (AACC) wants callers, who are waiting to be answered by an agent, to hear a series of three different recorded announcements while they are waiting in the queue. If the customer is still on hold after hearing all three messages, the series of three messages should continue to be repeated until the caller is presented to an agent. Which section of script would accomplish this scenario?

A.
ASSIGN 1 TO loop_counter_cvSECTION wait_loopWHERE loop_counter_cv EQUALSVALUE 1: GIVE RAN 15VALUE 2: GIVE RAN 16VALUE 3: GIVE RAN 17DEFAULT: ASSIGN loop_counter_cv + 1 TO loop_counter_cvEND WHEREWAIT 30EXECUTE wait_loop
Answers
A.
ASSIGN 1 TO loop_counter_cvSECTION wait_loopWHERE loop_counter_cv EQUALSVALUE 1: GIVE RAN 15VALUE 2: GIVE RAN 16VALUE 3: GIVE RAN 17DEFAULT: ASSIGN loop_counter_cv + 1 TO loop_counter_cvEND WHEREWAIT 30EXECUTE wait_loop
B.
SECTION wait_loopASSIGN 1 TO loop_counter_cvWHERE loop_counter_cv EQUALSVALUE 1: GIVE RAN 15VALUE 2: GIVE RAN 16VALUE 3: GIVE RAN 17DEFAULT: ASSIGN loop_counter_cv +1 TO loop_counter_cvEND WHEREWAIT 30EXECUTE wait_loop
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B.
SECTION wait_loopASSIGN 1 TO loop_counter_cvWHERE loop_counter_cv EQUALSVALUE 1: GIVE RAN 15VALUE 2: GIVE RAN 16VALUE 3: GIVE RAN 17DEFAULT: ASSIGN loop_counter_cv +1 TO loop_counter_cvEND WHEREWAIT 30EXECUTE wait_loop
C.
ASSIGN 1 TO loop_counter_cvSECTION wait_loopWHERE loop_counter_cv EQUALSVALUE 1: GIVE RAN 15VALUE 2: GIVE RAN 16VALUE 3: GIVE RAN 17DEFAULT: ASSIGN 0 TO loop_counter_cvEND WHEREASSIGN loop_counter_cv + 1 TO loop_counter_cvWAIT 30EXECUTE wait_loop
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C.
ASSIGN 1 TO loop_counter_cvSECTION wait_loopWHERE loop_counter_cv EQUALSVALUE 1: GIVE RAN 15VALUE 2: GIVE RAN 16VALUE 3: GIVE RAN 17DEFAULT: ASSIGN 0 TO loop_counter_cvEND WHEREASSIGN loop_counter_cv + 1 TO loop_counter_cvWAIT 30EXECUTE wait_loop
D.
ASSIGN 1 TO loop_counter_cvSECTION wait_loopWHERE loop_counter_cv EQUALSVALUE 1: GIVE RAN 15VALUE 2: GIVE RAN 16VALUE 3: GIVE RAN 17DEFAULT: ASSIGN 0 TO loop_counter_cvEND WHEREASSIGN loop_counter_cv + 1 TO loop_counter_cvWAIT 30EXECUTE wait_loop
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D.
ASSIGN 1 TO loop_counter_cvSECTION wait_loopWHERE loop_counter_cv EQUALSVALUE 1: GIVE RAN 15VALUE 2: GIVE RAN 16VALUE 3: GIVE RAN 17DEFAULT: ASSIGN 0 TO loop_counter_cvEND WHEREASSIGN loop_counter_cv + 1 TO loop_counter_cvWAIT 30EXECUTE wait_loop
Suggested answer: C
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asked 16/09/2024
Abel Galleguillos
39 questions
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