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Question 160 - CTFL4 discussion

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You are testing an e-commerce system that sporadically fails to properly manage customers' shopping carts. You have stressed the urgency of this situation to the development manager and development team and they recognize the priority of resolving the underlying defect. The development team is waiting for more information, which you will include in your defect report. Given the following items of information they are included in a typical defect report:

1. The expected results

2. The actual results

3. The urgency and priority to fix this

4. The date and author of the defect report

5. A description of the defect in order to reproduce, including screenshots and database dumps

Which of these items will be MOST useful to the developers to help them identify and remove the defect causing this failure?

A.
1, 2, 5
Answers
A.
1, 2, 5
B.
1, 2, 3, 4, 5
Answers
B.
1, 2, 3, 4, 5
C.
1, 2, 4
Answers
C.
1, 2, 4
D.
3, 4
Answers
D.
3, 4
Suggested answer: A

Explanation:

When developers are trying to identify and remove a defect, they need clear information on what went wrong and what was expected. The items that will be most useful to developers in this context are the expected results (item 1), the actual results (item 2), and a description of the defect including steps to reproduce, screenshots, and database dumps (item 5). This information helps developers understand the nature of the defect and provides the necessary details to reproduce and diagnose the issue effectively.

Reference:

ISTQB Certified Tester Foundation Level Syllabus v4.0, Section 5.5.1.

asked 18/09/2024
Danilo Paolucci
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