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Which practice coordinates the classification, ownership and communication of service requests and incidents?
Which ITIL guiding principle recommends using existing services, processes and tools when improving services?
Which statement about the 'continual improvement' practice is CORRECT?
Which is a result of applying the guiding principle 'progress iteratively with feedback'?
What is MOST LIKELY to be handled as a service request?
Which describes a CORRECT approach to change authorization?
What aspect of 'service level management' asks service consumers what their work involves and how technology helps them?
Which joint activity performed by a service provider and service consumer ensures continual value co-creation?
Which competencies are required by the 'service level management' practice?
When should a full risk assessment and authorization be carried out for a standard change?

Question 9 - ITILFND-V4 discussion

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What are 'engage', 'plan' and 'improve' examples of?

A.
Service value chain activities
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A.
Service value chain activities
B.
Service level management
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B.
Service level management
C.
Service value chain inputs
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C.
Service value chain inputs
D.
Change control
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D.
Change control
Suggested answer: A
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asked 18/09/2024
aaron black
34 questions
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