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ITIL ITILFND-V4 Practice Test - Questions Answers

List of questions

Question 1

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Which ITIL guiding principle recommends using existing services, processes and tools when improving services?

Progress iteratively with feedback
Progress iteratively with feedback
Keep is simple and practical
Keep is simple and practical
Start where you are
Start where you are
Focus on value
Focus on value
Suggested answer: C
asked 18/09/2024
Bogdan Paun
35 questions

Question 2

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Which practice has a purpose that includes ensuring that risks have been properly assessed?

Service configuration management
Service configuration management
Problem management
Problem management
Service level management
Service level management
Change control
Change control
Suggested answer: D
asked 18/09/2024
Gaurav Nayak
43 questions

Question 3

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When should a full risk assessment and authorization be carried out for a standard change?

Each time the standard change is implemented
Each time the standard change is implemented
When the procedure for the standard change is created
When the procedure for the standard change is created
At least once a year
At least once a year
When an emergency change is requested
When an emergency change is requested
Suggested answer: B
asked 18/09/2024
Antoine CHEA
26 questions

Question 4

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Which statement about emergency changes is CORRECT?

The testing of emergency can be eliminated in order to implement the change quickly
The testing of emergency can be eliminated in order to implement the change quickly
The assessment and authorization of emergency changes is expedited to ensure they can be implemented quickly
The assessment and authorization of emergency changes is expedited to ensure they can be implemented quickly
Emergency changes should be authorized and implemented as service requests
Emergency changes should be authorized and implemented as service requests
Emergency changes must be fully documented before authorization and implementation
Emergency changes must be fully documented before authorization and implementation
Suggested answer: B
asked 18/09/2024
Nasser Moore
35 questions

Question 5

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Which practice coordinates the classification, ownership and communication of service requests and incidents?

Supplier management
Supplier management
Service desk
Service desk
Problem management
Problem management
Relationship management
Relationship management
Suggested answer: B
asked 18/09/2024
VEDA VIKASH Matam Shashidhar
37 questions

Question 6

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What is warranty?

Assurance that a product or service will meet agreed requirements
Assurance that a product or service will meet agreed requirements
The amount of money spent on a specific activity or resource
The amount of money spent on a specific activity or resource
The functionality offered by a product or service to meet a particular need
The functionality offered by a product or service to meet a particular need
The perceived benefits, usefulness and importance of something
The perceived benefits, usefulness and importance of something
Suggested answer: A
asked 18/09/2024
Denis Mourghen
44 questions

Question 7

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Which is part of service provision?

The management of resources configured to deliver the service
The management of resources configured to deliver the service
The management of resources needed to consume the service
The management of resources needed to consume the service
The grouping of one or more services based on one or more products
The grouping of one or more services based on one or more products
The joint activities performed to ensure continual value co-creation
The joint activities performed to ensure continual value co-creation
Suggested answer: A
asked 18/09/2024
Rico Banagale
37 questions

Question 8

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Which statement about a 'continual improvement register' is CORRECT?

It should be managed at the senior level of the organization
It should be managed at the senior level of the organization
It should be used to capture user demand
It should be used to capture user demand
There should only be one for the whole organization
There should only be one for the whole organization
It should be re-prioritized as ideas are documented
It should be re-prioritized as ideas are documented
Suggested answer: D
asked 18/09/2024
Mahendra Belgaonkar
36 questions

Question 9

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What are 'engage', 'plan' and 'improve' examples of?

Service value chain activities
Service value chain activities
Service level management
Service level management
Service value chain inputs
Service value chain inputs
Change control
Change control
Suggested answer: A
asked 18/09/2024
aaron black
34 questions

Question 10

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Which statement about outcomes is CORRECT?

An outcome can be enabled by more than one output
An outcome can be enabled by more than one output
Outcomes are how the service performs
Outcomes are how the service performs
An output can be enabled by one or more outcomes
An output can be enabled by one or more outcomes
An outcome is a tangible or intangible activity
An outcome is a tangible or intangible activity
Suggested answer: A
asked 18/09/2024
Jason Hicks
44 questions
Total 542 questions
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Related questions

Which practice has a purpose that includes ensuring that risks have been properly assessed?
Which ITIL guiding principle recommends using existing services, processes and tools when improving services?
What is warranty?
Which statement about emergency changes is CORRECT?
Which is a result of applying the guiding principle 'progress iteratively with feedback'?
Which competencies are required by the 'service level management' practice?
Which practice coordinates the classification, ownership and communication of service requests and incidents?
What aspect of 'service level management' asks service consumers what their work involves and how technology helps them?
Which statement about the 'continual improvement' practice is CORRECT?
Which is a description of service provision?