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ITIL ITILFND-V4 Practice Test - Questions Answers, Page 44

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Question 431

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What term is used to describe the functionality of a service?

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Question 432

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Identity the missing word(s) in the blowing sentence.

The purpose of the problem management practice is to reduce the likelihood and impact o' incidents by identifying actual and potential causes of incidents, and managing workarounds and [?].

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Question 433

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Which dimension of service management includes consideration of the type of relationship required with other organizations involved in the design and delivery of services?

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Question 434

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When working on an improvement iteration, which concept helps to ensure that the iteration activities remain appropriate in changing circumstances?

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Question 435

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Which practice has a purpose that includes the management of financially valuable components that can contribute to the delivery of an IT service?

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Question 436

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What is MOST LIKELY to be handled as a service request?

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Question 437

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A service will be unavailable for the next two hours for unplanned maintenance. Which practice is MOST LIKELY to be involved in managing this?

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Question 438

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Which practice MOST requires staff who demonstrate skills such as empathy and emotional intelligence?

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Question 439

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What is the definition of "service management"?

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Question 440

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Which is a description of service provision?

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Related questions

Which practice has a purpose that includes ensuring that risks have been properly assessed?
Which ITIL guiding principle recommends using existing services, processes and tools when improving services?
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Which is a description of service provision?