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ITIL ITILFND-V4 Practice Test - Questions Answers, Page 26
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Question 251
Which helps to manage an incident when it is unclear which support team should be working on the incident?
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Question 252
Which statement about the 'continual improvement' practice is CORRECT?
Question 253
Which does the ITIL service value system discourage?
Question 254
An SLA is a service level agreement.
Which describes the 'watermelon SLA' effect?
Question 255
Which practice includes conducting regular reviews to ensure that services are still appropriate and relevant?
Question 256
What is a service?
Question 257
Which TWO are important aspects of the 'service request management' practice?
1. Standardization and automation
2. Providing a variety of channels for access
3. Establishing a shared view of targets
4. Policies for approvals
Question 258
What is required by all service desk staff?
Question 259
Which practice establishes a channel between the service provider and its users?
Question 260
Which practice includes the use of approaches such as Lean, Agile and DevOps with the aim of facilitating a greater amount of change at a quicker rate?
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