ITIL ITILFND-V4 Practice Test - Questions Answers, Page 24
Question list
Related questions
Which practice needs people who understand complex systems and have creative and analytical skills?
A.
Change enablement
B.
Service level management
C.
Service request management
D.
Problem management
What is the definition of a known error?
A.
An unplanned interruption to a service, or reduction in the quality of a service
B.
A cause, or potential cause, of one or more incidents
C.
A problem that has been analyzed and has not been resolved
D.
Any change of state that has significance for the management of a service or other configuration item (CI)
Which will NOT be handled as a service request?
A.
The degradation of a service
B.
The replacement of a toner cartridge
C.
The provision of a laptop
D.
A complaint about a support team
What are typically recognized through notifications created by an IT service, CI or monitoring tool?
A.
Incidents
B.
Problems
C.
Events
D.
Requests
Which dimension considers data security and privacy?
A.
Organizations and people
B.
Information and technology
C.
Partners and suppliers
D.
Value streams and processes
Which term relates to service levels aligned with the needs of service consumers?
A.
Service management
B.
Warranty
C.
Cost
D.
Utility
Which directly assists with the diagnosis and resolution of simple incidents?
A.
Scripts for collecting user information
B.
Use of shift working patterns
C.
Fulfillment of service requests
D.
Creation of a temporary team
Which approach is CORRECT when applying the guiding principle 'keep it simple and practical'?
A.
Only add controls and metrics when they are needed
B.
Design controls and metrics first, then remove those not adding value
C.
Design controls and metrics and add them individually until all are implemented
D.
Only add controls and metrics that are required for compliance
Which practice forms a link between the service provider and the users of services?
A.
Change enablement
B.
Service level management
C.
Problem management
D.
Service desk
Which is a purpose of release management?
A.
To protect the organization's information
B.
To handle user-initiated service requests
C.
To make new and changed services available for use
D.
To move hardware and software to live environments
Question