ExamGecko
Login
Home / ITIL / ITILFND-V4 / List of questions
Ask Question

ITIL ITILFND-V4 Practice Test - Questions Answers, Page 24

List of questions

Question 231

Report Export Collapse

Which practice needs people who understand complex systems and have creative and analytical skills?

Change enablement
Change enablement
Service level management
Service level management
Service request management
Service request management
Problem management
Problem management
Suggested answer: D
asked 18/09/2024
Azfar khan
46 questions

Question 232

Report Export Collapse

What is the definition of a known error?

An unplanned interruption to a service, or reduction in the quality of a service
An unplanned interruption to a service, or reduction in the quality of a service
A cause, or potential cause, of one or more incidents
A cause, or potential cause, of one or more incidents
A problem that has been analyzed and has not been resolved
A problem that has been analyzed and has not been resolved
Any change of state that has significance for the management of a service or other configuration item (CI)
Any change of state that has significance for the management of a service or other configuration item (CI)
Suggested answer: C
asked 18/09/2024
Alvaro Campos
41 questions

Question 233

Report Export Collapse

Which will NOT be handled as a service request?

The degradation of a service
The degradation of a service
The replacement of a toner cartridge
The replacement of a toner cartridge
The provision of a laptop
The provision of a laptop
A complaint about a support team
A complaint about a support team
Suggested answer: A
asked 18/09/2024
Ahmed Alghadeer
33 questions

Question 234

Report Export Collapse

What are typically recognized through notifications created by an IT service, CI or monitoring tool?

Incidents
Incidents
Problems
Problems
Events
Events
Requests
Requests
Suggested answer: C
asked 18/09/2024
Elizaveta Kutuzova
55 questions

Question 235

Report Export Collapse

Which dimension considers data security and privacy?

Organizations and people
Organizations and people
Information and technology
Information and technology
Partners and suppliers
Partners and suppliers
Value streams and processes
Value streams and processes
Suggested answer: B
asked 18/09/2024
Muhammad Imran Khan
38 questions

Question 236

Report Export Collapse

Which term relates to service levels aligned with the needs of service consumers?

Service management
Service management
Warranty
Warranty
Cost
Cost
Utility
Utility
Suggested answer: B
asked 18/09/2024
ahmad hafiz
37 questions

Question 237

Report Export Collapse

Which directly assists with the diagnosis and resolution of simple incidents?

Scripts for collecting user information
Scripts for collecting user information
Use of shift working patterns
Use of shift working patterns
Fulfillment of service requests
Fulfillment of service requests
Creation of a temporary team
Creation of a temporary team
Suggested answer: A
asked 18/09/2024
Yesaldine Salazar
46 questions

Question 238

Report Export Collapse

Which approach is CORRECT when applying the guiding principle 'keep it simple and practical'?

Only add controls and metrics when they are needed
Only add controls and metrics when they are needed
Design controls and metrics first, then remove those not adding value
Design controls and metrics first, then remove those not adding value
Design controls and metrics and add them individually until all are implemented
Design controls and metrics and add them individually until all are implemented
Only add controls and metrics that are required for compliance
Only add controls and metrics that are required for compliance
Suggested answer: B
asked 18/09/2024
Venkata Shiva Rajesh Boyinapalli
47 questions

Question 239

Report Export Collapse

Which practice forms a link between the service provider and the users of services?

Change enablement
Change enablement
Service level management
Service level management
Problem management
Problem management
Service desk
Service desk
Suggested answer: D
asked 18/09/2024
Dimitri Bennett
38 questions

Question 240

Report Export Collapse

Which is a purpose of release management?

To protect the organization's information
To protect the organization's information
To handle user-initiated service requests
To handle user-initiated service requests
To make new and changed services available for use
To make new and changed services available for use
To move hardware and software to live environments
To move hardware and software to live environments
Suggested answer: C
asked 18/09/2024
Sweet Don
40 questions
Total 542 questions
Go to page: of 55
Open VPLUS File
Convert VPLUS to PDF

Related questions

Which practice has a purpose that includes ensuring that risks have been properly assessed?
Which ITIL guiding principle recommends using existing services, processes and tools when improving services?
What is warranty?
Which statement about emergency changes is CORRECT?
Which is a result of applying the guiding principle 'progress iteratively with feedback'?
Which competencies are required by the 'service level management' practice?
Which practice coordinates the classification, ownership and communication of service requests and incidents?
What aspect of 'service level management' asks service consumers what their work involves and how technology helps them?
Which statement about the 'continual improvement' practice is CORRECT?
Which is a description of service provision?