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ITIL ITILFND-V4 Practice Test - Questions Answers, Page 23

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List of questions

Question 221

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What is a change schedule used for?

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Question 222

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Which ITIL practice recommends performing service reviews to ensure that services continue to meet the needs of the organization?

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Question 223

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Which role approves the cost of services?

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Question 224

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What actions does a service desk take for all issues, queries and requests that are reported to them?

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Question 225

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Which is an external input to the service value chain?

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Question 226

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Which is included in the purpose of the 'service level management' practice?

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Question 227

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Which usually requires a team of representatives from many stakeholder groups?

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Question 228

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Which value chain activity ensures that service components meet agreed specifications?

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Question 229

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Which ITIL practice has the purpose to establish and nurture the links between the organization and its stakeholders at strategic and tactical levels?

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Question 230

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What includes governance as a component?

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Total 542 questions
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Related questions

Which practice has a purpose that includes ensuring that risks have been properly assessed?
Which ITIL guiding principle recommends using existing services, processes and tools when improving services?
What is warranty?
Which statement about emergency changes is CORRECT?
Which is a result of applying the guiding principle 'progress iteratively with feedback'?
Which competencies are required by the 'service level management' practice?
Which practice coordinates the classification, ownership and communication of service requests and incidents?
What aspect of 'service level management' asks service consumers what their work involves and how technology helps them?
Which statement about the 'continual improvement' practice is CORRECT?
Which is a description of service provision?