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ITIL ITILFND-V4 Practice Test - Questions Answers, Page 23

List of questions

Question 221

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What is a change schedule used for?

To help plan emergency changes
To help plan emergency changes
To help authorize standard changes
To help authorize standard changes
To help assign a change authority
To help assign a change authority
To help manage normal changes
To help manage normal changes
Suggested answer: D
asked 18/09/2024
Sergiu Anton
38 questions

Question 222

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Which ITIL practice recommends performing service reviews to ensure that services continue to meet the needs of the organization?

Service desk
Service desk
Service request management
Service request management
Service level management
Service level management
Service configuration management
Service configuration management
Suggested answer: C
asked 18/09/2024
Oluseyi Tijani
28 questions

Question 223

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Which role approves the cost of services?

User
User
Change authority
Change authority
Sponsor
Sponsor
Customer
Customer
Suggested answer: C
asked 18/09/2024
Maurizio Toniato
36 questions

Question 224

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What actions does a service desk take for all issues, queries and requests that are reported to them?

Schedule, assess, authorize
Schedule, assess, authorize
Diagnose, investigate, resolve
Diagnose, investigate, resolve
Initiate, approve, fulfill
Initiate, approve, fulfill
Acknowledge, classify, own
Acknowledge, classify, own
Suggested answer: D
asked 18/09/2024
Danyail Storey
31 questions

Question 225

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Which is an external input to the service value chain?

The 'improve' value chain activity
The 'improve' value chain activity
An overall plan
An overall plan
Customer requirements
Customer requirements
Feedback loops
Feedback loops
Suggested answer: C
asked 18/09/2024
Angel Luis Cuenca Garcia
40 questions

Question 226

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Which is included in the purpose of the 'service level management' practice?

To maximize the number of successful service and product changes
To maximize the number of successful service and product changes
To ensure accurate information about the configuration of services is available
To ensure accurate information about the configuration of services is available
To set clear business-based targets for service levels
To set clear business-based targets for service levels
To ensure that suppliers and their performance are managed appropriately
To ensure that suppliers and their performance are managed appropriately
Suggested answer: C
asked 18/09/2024
Carson Plunkett
54 questions

Question 227

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Which usually requires a team of representatives from many stakeholder groups?

Fulfilling a service request
Fulfilling a service request
Authorizing an emergency change
Authorizing an emergency change
Logging a new problem
Logging a new problem
Investigating a major incident
Investigating a major incident
Suggested answer: D
asked 18/09/2024
rita whitfield
40 questions

Question 228

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Which value chain activity ensures that service components meet agreed specifications?

Plan
Plan
Design and transition
Design and transition
Obtain/build
Obtain/build
Deliver and support
Deliver and support
Suggested answer: C
asked 18/09/2024
Francesco Gallo
37 questions

Question 229

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Which ITIL practice has the purpose to establish and nurture the links between the organization and its stakeholders at strategic and tactical levels?

Supplier management
Supplier management
Change enablement
Change enablement
Relationship management
Relationship management
Service desk
Service desk
Suggested answer: C
asked 18/09/2024
Dang Xuan Bao
45 questions

Question 230

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What includes governance as a component?

Practices
Practices
The service value chain
The service value chain
The service value system
The service value system
The guiding principles
The guiding principles
Suggested answer: C
asked 18/09/2024
Mark Aplacador
46 questions
Total 542 questions
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Related questions

Which practice has a purpose that includes ensuring that risks have been properly assessed?
Which ITIL guiding principle recommends using existing services, processes and tools when improving services?
What is warranty?
Which statement about emergency changes is CORRECT?
Which is a result of applying the guiding principle 'progress iteratively with feedback'?
Which competencies are required by the 'service level management' practice?
Which practice coordinates the classification, ownership and communication of service requests and incidents?
What aspect of 'service level management' asks service consumers what their work involves and how technology helps them?
Which statement about the 'continual improvement' practice is CORRECT?
Which is a description of service provision?