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ITIL ITILFND-V4 Practice Test - Questions Answers, Page 29

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List of questions

Question 281

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Which is a result of applying the guiding principle 'progress iteratively with feedback'?

The ability to discover and respond to failure earlier
The ability to discover and respond to failure earlier
Standardization of practices and services
Standardization of practices and services
Understanding the customer's perception of value
Understanding the customer's perception of value
Understanding the current state and identifying what can be reused
Understanding the current state and identifying what can be reused
Suggested answer: A
asked 18/09/2024
Gustavo Castro
43 questions

Question 282

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Which practice is responsible for moving new or changed components to live or other environments?

Release management
Release management
Deployment management
Deployment management
Change enablement
Change enablement
Supplier management
Supplier management
Suggested answer: B
Explanation:

Reference: https://www.sysaid.com/blog/entry/itil-4-practices-whats-new-and-changed

asked 18/09/2024
Anthony Bradley
49 questions

Question 283

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Which should be handled by 'service request management'?

A request to implement a security patch
A request to implement a security patch
A request to provide a laptop
A request to provide a laptop
A request to resolve an error in a service
A request to resolve an error in a service
A request to change a target in a service level agreement
A request to change a target in a service level agreement
Suggested answer: B
Explanation:

Reference: https://www.atlassian.com/itsm/service-request-management

asked 18/09/2024
Pushparaj A
41 questions

Question 284

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What can help to reduce resistance to a planned improvement when applying the guiding principle 'collaborate and promote visibility'?

Restricting information about the improvement to essential stakeholders only.
Restricting information about the improvement to essential stakeholders only.
Increasing collaboration and visibility for the improvement.
Increasing collaboration and visibility for the improvement.
Involving customers after all planning has been completed.
Involving customers after all planning has been completed.
Engaging every stakeholder group in the same way, with the same communication.
Engaging every stakeholder group in the same way, with the same communication.
Suggested answer: B
Explanation:


asked 18/09/2024
Rafael Pabon
53 questions

Question 285

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What can be described as an operating model for the creating and management of products and services?

Governance
Governance
Service value chain
Service value chain
Guiding principles
Guiding principles
Practices
Practices
Suggested answer: B
Explanation:

Reference: https://www.thinkhdi.com/library/supportworld/2019/evolution-itil-new-operatingmodel-itil-4.aspx

asked 18/09/2024
Karthika Aravinth
37 questions

Question 286

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What is a definition of a problem?

An unplanned interruption to a service, or reduction in the quality of a service
An unplanned interruption to a service, or reduction in the quality of a service
A cause, or potential cause, of one or more incidents
A cause, or potential cause, of one or more incidents
An incident for which a full resolution is not yet available
An incident for which a full resolution is not yet available
Any change of state that has significance for the management of a configuration item (CI)
Any change of state that has significance for the management of a configuration item (CI)
Suggested answer: B
Explanation:

Reference: https://www.bmc.com/blogs/itil-problem-management/

asked 18/09/2024
Areeluck Parnsoonthorn
42 questions

Question 287

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Which action is performed by a service provider?

Requesting required service actions
Requesting required service actions
Authorizing budget for service consumption
Authorizing budget for service consumption
Ensuring access to agreed resources
Ensuring access to agreed resources
Receiving of the agreed goods
Receiving of the agreed goods
Suggested answer: C
Explanation:

Reference: https://www.knowledgehut.com/tutorials/itil4-tutorial/it-service-management-concepts

asked 18/09/2024
Ioana Mihaila
53 questions

Question 288

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Which statement about 'continual improvement' is CORRECT?

All improvement ideas should be logged in a single 'continual improvement register'
All improvement ideas should be logged in a single 'continual improvement register'
A single team should carry out 'continual improvement' across the organization
A single team should carry out 'continual improvement' across the organization
'Continual improvement' should have minimal interaction with other practices
'Continual improvement' should have minimal interaction with other practices
Everyone in the organization is responsible for some aspects of 'continual improvement'
Everyone in the organization is responsible for some aspects of 'continual improvement'
Suggested answer: D
asked 18/09/2024
Jonathan McGurgan
39 questions

Question 289

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Which step of the continual improvement model includes baseline assessments?

Did we get there?
Did we get there?
Where are we now?
Where are we now?
What is the vision?
What is the vision?
Where do we want to be?
Where do we want to be?
Suggested answer: B
asked 18/09/2024
john rosselot
44 questions

Question 290

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Which describes a 'change authority'?

A model used to determine who will assess a change
A model used to determine who will assess a change
A person who approves a change
A person who approves a change
A tool used to help changes
A tool used to help changes
A way to manage the people aspects of change
A way to manage the people aspects of change
Suggested answer: B
asked 18/09/2024
Trey Contello
44 questions
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