ITIL ITILFND-V4 Practice Test - Questions Answers, Page 30
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Which is NOT a component of the service value system?
Which practice has a strong influence on the user experience and perception of the service provider?
Which statement about service relationship management is CORRECT?
What is the MOST important reason for prioritizing incidents?
Which 'service level management' activity helps staff to deliver a more business-focused service?
Which practice has a purpose that includes the handling of pre-defined, user-initiated demands for service?
Which guiding principle considers which parts of an existing process should be kept by identifying how they contribute to value creation?
What is the purpose of the 'monitoring and event management' practice?
Which statement about outcome is CORRECT?
Which skill is required by the 'service level management' practice?
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