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ITIL ITILFND-V4 Practice Test - Questions Answers, Page 30
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Question 291
Which is NOT a component of the service value system?
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Question 292
Which practice has a strong influence on the user experience and perception of the service provider?
Question 293
Which statement about service relationship management is CORRECT?
Question 294
What is the MOST important reason for prioritizing incidents?
Question 295
Which 'service level management' activity helps staff to deliver a more business-focused service?
Question 296
Which practice has a purpose that includes the handling of pre-defined, user-initiated demands for service?
Question 297
Which guiding principle considers which parts of an existing process should be kept by identifying how they contribute to value creation?
Question 298
What is the purpose of the 'monitoring and event management' practice?
Question 299
Which statement about outcome is CORRECT?
Question 300
Which skill is required by the 'service level management' practice?
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