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ITILFND-V4: ITIL 4 Foundation
ITIL
Exam Questions:
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Exam Number: ITILFND-V4
Exam Name: ITIL 4 Foundation
Length of test: 60 mins
Exam Format: Multiple-choice questions.
Exam Language: English
Number of questions in the actual exam: 40 questions
Passing Score: 26 out of 40 (65%)
Topics Covered:
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Service Value System (SVS): Understanding the purpose, components, and value of the SVS.
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Service Value Chain (SVC): Understanding the activities and how they interconnect within the SVC.
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Guiding Principles: Understanding the nature, use, and interaction of the ITIL guiding principles.
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Four Dimensions of Service Management: Describing the four dimensions and their impact on service management.
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ITIL Practices: Understanding the purpose and key terms of 15 ITIL practices.
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Continual Improvement: Understanding the importance and methods of continual improvement.
This study guide should help you understand what to expect on the ITILFND-V4 exam and includes a summary of the topics the exam might cover and links to additional resources. The information and materials in this document should help you focus your studies as you prepare for the exam.
Related questions
Which practice has a purpose that includes ensuring that risks have been properly assessed?
Which ITIL guiding principle recommends using existing services, processes and tools when improving services?
What is warranty?
Which statement about emergency changes is CORRECT?
Which is a result of applying the guiding principle 'progress iteratively with feedback'?
Which competencies are required by the 'service level management' practice?
Which practice coordinates the classification, ownership and communication of service requests and incidents?
What aspect of 'service level management' asks service consumers what their work involves and how technology helps them?
Which statement about the 'continual improvement' practice is CORRECT?
Explanation:
Reference: https://www.bmc.com/blogs/itil-continual-improvement/
Which is a description of service provision?
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