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ITILFND-V4: ITIL 4 Foundation

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February - 2025
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14 Quizzes
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Exam Number: ITILFND-V4

Exam Name: ITIL 4 Foundation

Length of test: 60 mins

Exam Format: Multiple-choice questions.

Exam Language: English

Number of questions in the actual exam: 40 questions

Passing Score: 26 out of 40 (65%)

Topics Covered:

  1. Service Value System (SVS): Understanding the purpose, components, and value of the SVS.

  2. Service Value Chain (SVC): Understanding the activities and how they interconnect within the SVC.

  3. Guiding Principles: Understanding the nature, use, and interaction of the ITIL guiding principles.

  4. Four Dimensions of Service Management: Describing the four dimensions and their impact on service management.

  5. ITIL Practices: Understanding the purpose and key terms of 15 ITIL practices.

  6. Continual Improvement: Understanding the importance and methods of continual improvement.

This study guide should help you understand what to expect on the ITILFND-V4 exam and includes a summary of the topics the exam might cover and links to additional resources. The information and materials in this document should help you focus your studies as you prepare for the exam.

Related questions

Question 1

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Which practice has a purpose that includes ensuring that risks have been properly assessed?

Service configuration management
Service configuration management
Problem management
Problem management
Service level management
Service level management
Change control
Change control
Suggested answer: D
asked 18/09/2024
Gaurav Nayak
43 questions

Question 2

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Which ITIL guiding principle recommends using existing services, processes and tools when improving services?

Progress iteratively with feedback
Progress iteratively with feedback
Keep is simple and practical
Keep is simple and practical
Start where you are
Start where you are
Focus on value
Focus on value
Suggested answer: C
asked 18/09/2024
Bogdan Paun
35 questions

Question 3

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What is warranty?

Assurance that a product or service will meet agreed requirements
Assurance that a product or service will meet agreed requirements
The amount of money spent on a specific activity or resource
The amount of money spent on a specific activity or resource
The functionality offered by a product or service to meet a particular need
The functionality offered by a product or service to meet a particular need
The perceived benefits, usefulness and importance of something
The perceived benefits, usefulness and importance of something
Suggested answer: A
asked 18/09/2024
Denis Mourghen
44 questions

Question 4

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Which statement about emergency changes is CORRECT?

The testing of emergency can be eliminated in order to implement the change quickly
The testing of emergency can be eliminated in order to implement the change quickly
The assessment and authorization of emergency changes is expedited to ensure they can be implemented quickly
The assessment and authorization of emergency changes is expedited to ensure they can be implemented quickly
Emergency changes should be authorized and implemented as service requests
Emergency changes should be authorized and implemented as service requests
Emergency changes must be fully documented before authorization and implementation
Emergency changes must be fully documented before authorization and implementation
Suggested answer: B
asked 18/09/2024
Nasser Moore
35 questions

Question 5

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Which is a result of applying the guiding principle 'progress iteratively with feedback'?

The ability to discover and respond to failure earlier
The ability to discover and respond to failure earlier
Standardization of practices and services
Standardization of practices and services
Understanding the customer's perception of value
Understanding the customer's perception of value
Understanding the current state and identifying what can be reused
Understanding the current state and identifying what can be reused
Suggested answer: A
asked 18/09/2024
Gustavo Castro
34 questions

Question 6

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Which competencies are required by the 'service level management' practice?

Problem investigation and resolution
Problem investigation and resolution
Incident analysis and prioritization
Incident analysis and prioritization
Business analysis and commercial management
Business analysis and commercial management
Balanced scorecard reviews and maturity assessment
Balanced scorecard reviews and maturity assessment
Suggested answer: C
asked 18/09/2024
Ramesh K
42 questions

Question 7

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Which practice coordinates the classification, ownership and communication of service requests and incidents?

Supplier management
Supplier management
Service desk
Service desk
Problem management
Problem management
Relationship management
Relationship management
Suggested answer: B
asked 18/09/2024
VEDA VIKASH Matam Shashidhar
37 questions

Question 8

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What aspect of 'service level management' asks service consumers what their work involves and how technology helps them?

Customer engagement
Customer engagement
Operational metrics
Operational metrics
Business metrics
Business metrics
Customer feedback
Customer feedback
Suggested answer: A
asked 18/09/2024
Hendrik van Bemmel
32 questions

Question 9

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Which statement about the 'continual improvement' practice is CORRECT?

Continual improvement participation should be limited to a small dedicated team.
Continual improvement participation should be limited to a small dedicated team.
It is the role of senior management to authorize improvement initiatives.
It is the role of senior management to authorize improvement initiatives.
Training should be provided to those involved in continual improvement.
Training should be provided to those involved in continual improvement.
A single continual improvement register should be maintained by senior management.
A single continual improvement register should be maintained by senior management.
Suggested answer: B
Explanation:

Reference: https://www.bmc.com/blogs/itil-continual-improvement/

asked 18/09/2024
Bill Rustom Cruz
33 questions

Question 10

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Which is a description of service provision?

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