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ITIL ITILFND-V4 Practice Test - Questions Answers, Page 7

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List of questions

Question 61

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Which of these should be logged and managed as a problem?

Trend analysis shows a large number of similar incidents
Trend analysis shows a large number of similar incidents
A user requests delivery of a laptop
A user requests delivery of a laptop
A monitoring tool detects a change of state for a service
A monitoring tool detects a change of state for a service
'Continual improvement' needs to prioritize an improvement opportunity
'Continual improvement' needs to prioritize an improvement opportunity
Suggested answer: A
asked 18/09/2024
Mustafa Hussien
52 questions

Question 62

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In which TWO situations should the ITIL guiding principles be considered?

1. In every initiative

2. In relationships with all stakeholders

3. Only in specific initiatives where the principle is relevant

4. Only in specific stakeholder relationships where the principle is relevant


1 and 2
1 and 2
1 and 4
1 and 4
2 and 3
2 and 3
3 and 4
3 and 4
Suggested answer: A
asked 18/09/2024
Francinilo Leitao Ferreira
35 questions

Question 63

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Which guiding principle recommends coordinating all dimensions of service management?

Start where you are
Start where you are
Think and work holistically
Think and work holistically
Keep it simple and practical
Keep it simple and practical
Progress iteratively with feedback
Progress iteratively with feedback
Suggested answer: B
asked 18/09/2024
Artur Sierszen
55 questions

Question 64

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What is the purpose of the 'relationship management' practice?

To support the agreed quality of a service handling all agreed, userinitiated service requests
To support the agreed quality of a service handling all agreed, userinitiated service requests
To set clear business-based targets for service performance
To set clear business-based targets for service performance
To establish and nurture the links between the organization and its stakeholders
To establish and nurture the links between the organization and its stakeholders
To align the organization's practices and services with changing business needs
To align the organization's practices and services with changing business needs
Suggested answer: C
asked 18/09/2024
David Hill
37 questions

Question 65

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How should the workflow for a new service request be designed?

Use a single workflow for all types of service request
Use a single workflow for all types of service request
Leverage existing workflows whenever possible
Leverage existing workflows whenever possible
Use different workflows for each type of service request
Use different workflows for each type of service request
Avoid workflows for simple service requests
Avoid workflows for simple service requests
Suggested answer: B
asked 18/09/2024
hamza reza
55 questions

Question 66

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What is the purpose of the 'information security management1 practice?

To ensure that accurate and reliable information about the configuration of services is available when and where it is needed
To ensure that accurate and reliable information about the configuration of services is available when and where it is needed
To observe services and service components
To observe services and service components
To protect the information needed by the organization to conduct its business
To protect the information needed by the organization to conduct its business
To plan and manage the full lifecycle of all IT assets
To plan and manage the full lifecycle of all IT assets
Suggested answer: C
asked 18/09/2024
Bhavya AGGARWAL
46 questions

Question 67

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Identify the missing word in the following sentence.

The use of [?] should support, not replace what is observed, when using the 'start where you are1 guiding principle.

plans
plans
measurement
measurement
process
process
tools
tools
Suggested answer: B
asked 18/09/2024
Helmut Steingraber
39 questions

Question 68

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How should automation be implemented?

By initially concentrating on the most complex tasks
By initially concentrating on the most complex tasks
By optimizing as much as possible first
By optimizing as much as possible first
By replacing human intervention wherever possible
By replacing human intervention wherever possible
By replacing the existing tools first
By replacing the existing tools first
Suggested answer: C
asked 18/09/2024
Quoc Nguyen
50 questions

Question 69

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Which activity is part of the 'continual improvement' practice?

Populating and maintaining the asset register
Populating and maintaining the asset register
Providing a clear path for users to report issues, queries, and requests
Providing a clear path for users to report issues, queries, and requests
Delivering tactical and operational engagement with customers
Delivering tactical and operational engagement with customers
Identifying and logging opportunities
Identifying and logging opportunities
Suggested answer: D
asked 18/09/2024
Konstantinos Lagoudakis
37 questions

Question 70

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Which competencies are required by the 'service level management' practice?

Problem investigation and resolution
Problem investigation and resolution
Incident analysis and prioritization
Incident analysis and prioritization
Business analysis and commercial management
Business analysis and commercial management
Balanced scorecard reviews and maturity assessment
Balanced scorecard reviews and maturity assessment
Suggested answer: C
asked 18/09/2024
Ramesh K
50 questions
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Related questions

Which practice has a purpose that includes ensuring that risks have been properly assessed?
Which ITIL guiding principle recommends using existing services, processes and tools when improving services?
What is warranty?
Which statement about emergency changes is CORRECT?
Which is a result of applying the guiding principle 'progress iteratively with feedback'?
Which competencies are required by the 'service level management' practice?
Which practice coordinates the classification, ownership and communication of service requests and incidents?
What aspect of 'service level management' asks service consumers what their work involves and how technology helps them?
Which statement about the 'continual improvement' practice is CORRECT?
Which is a description of service provision?