ITIL ITILFND-V4 Practice Test - Questions Answers, Page 7

List of questions
Question 61

Which of these should be logged and managed as a problem?
Question 62

In which TWO situations should the ITIL guiding principles be considered?
1. In every initiative
2. In relationships with all stakeholders
3. Only in specific initiatives where the principle is relevant
4. Only in specific stakeholder relationships where the principle is relevant
Question 63

Which guiding principle recommends coordinating all dimensions of service management?
Question 64

What is the purpose of the 'relationship management' practice?
Question 65

How should the workflow for a new service request be designed?
Question 66

What is the purpose of the 'information security management1 practice?
Question 67

Identify the missing word in the following sentence.
The use of [?] should support, not replace what is observed, when using the 'start where you are1 guiding principle.
Question 68

How should automation be implemented?
Question 69

Which activity is part of the 'continual improvement' practice?
Question 70

Which competencies are required by the 'service level management' practice?
Question