ITIL ITILFND-V4 Practice Test - Questions Answers, Page 7
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Which of these should be logged and managed as a problem?
In which TWO situations should the ITIL guiding principles be considered?
1. In every initiative
2. In relationships with all stakeholders
3. Only in specific initiatives where the principle is relevant
4. Only in specific stakeholder relationships where the principle is relevant
Which guiding principle recommends coordinating all dimensions of service management?
What is the purpose of the 'relationship management' practice?
How should the workflow for a new service request be designed?
What is the purpose of the 'information security management1 practice?
Identify the missing word in the following sentence.
The use of [?] should support, not replace what is observed, when using the 'start where you are1 guiding principle.
How should automation be implemented?
Which activity is part of the 'continual improvement' practice?
Which competencies are required by the 'service level management' practice?
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