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ITIL ITILFND-V4 Practice Test - Questions Answers, Page 8

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List of questions

Question 71

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Which practice uses techniques such as SWOT analysis, balanced scorecard reviews, and maturity assessments?

Incident management
Incident management
Continual improvement
Continual improvement
Service request management
Service request management
Problem management
Problem management
Suggested answer: B
asked 18/09/2024
Billy Mitchell
33 questions

Question 72

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Which statement about costs is CORRECT?

Costs removed from the consumer are part of service consumption
Costs removed from the consumer are part of service consumption
Costs imposed on the consumer are costs of service utility
Costs imposed on the consumer are costs of service utility
Costs removed from the consumer are part of the value proposition
Costs removed from the consumer are part of the value proposition
Costs imposed on the consumer are costs of service warranty
Costs imposed on the consumer are costs of service warranty
Suggested answer: C
asked 18/09/2024
Patricia Vontitte
43 questions

Question 73

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What is typically needed to assign complex incidents to support groups?

The incident priority
The incident priority
The incident category
The incident category
A change schedule
A change schedule
A self-help tool
A self-help tool
Suggested answer: B
asked 18/09/2024
Dan Yann
55 questions

Question 74

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Which practice has a purpose that includes aligning the organization's practices and services with changing business needs?

Relationship management
Relationship management
Continual improvement
Continual improvement
Service configuration management
Service configuration management
Service level management
Service level management
Suggested answer: B
asked 18/09/2024
R. M.
45 questions

Question 75

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A major incident has been closed, but there is a risk that it might happen again. How should this be logged and managed?

As an event
As an event
As a problem
As a problem
As a service request
As a service request
As a change request
As a change request
Suggested answer: B
asked 18/09/2024
Abbas Jabbari
48 questions

Question 76

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What should be done to determine the appropriate metrics for measuring a new service?

Measuring the performance over the first six months, and basing a solution on the results
Measuring the performance over the first six months, and basing a solution on the results
Asking customers to provide numerical targets that meet their needs
Asking customers to provide numerical targets that meet their needs
Using operational data to provide detailed service reports
Using operational data to provide detailed service reports
Asking customers open questions to establish their requirements
Asking customers open questions to establish their requirements
Suggested answer: C
asked 18/09/2024
Novka Mandic
41 questions

Question 77

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Which dimension includes activities and workflows?

Value streams and processes
Value streams and processes
Partners and suppliers
Partners and suppliers
Information and technology
Information and technology
Organizations and people
Organizations and people
Suggested answer: A
asked 18/09/2024
Joel Hernandez
49 questions

Question 78

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What should be used to set user expectations for request fulfilment times?

The consumer demand for the service
The consumer demand for the service
The time that the customer indicates for service delivery
The time that the customer indicates for service delivery
The service levels of the supplier
The service levels of the supplier
The time needed to realistically deliver the service
The time needed to realistically deliver the service
Suggested answer: D
asked 18/09/2024
Frederik Pardon
45 questions

Question 79

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Which describes outcomes?

Tangible or intangible deliverables
Tangible or intangible deliverables
Results desired by a stakeholder
Results desired by a stakeholder
Configuration of an organization's resources
Configuration of an organization's resources
Functionality offered by a product or service
Functionality offered by a product or service
Suggested answer: B
asked 18/09/2024
Ivan Ivanov
36 questions

Question 80

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How should an organization adopt continual improvement methods?

Use a new method for each improvement the organization handles
Use a new method for each improvement the organization handles
Select a few key methods for the types of improvement that the organization handles
Select a few key methods for the types of improvement that the organization handles
Build the capability to use as many improvement methods as possible
Build the capability to use as many improvement methods as possible
Select a single method for all improvements that the organization handles
Select a single method for all improvements that the organization handles
Suggested answer: B
asked 18/09/2024
NADIR YAHIA-CHERIF
38 questions
Total 542 questions
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Related questions

Which practice has a purpose that includes ensuring that risks have been properly assessed?
Which ITIL guiding principle recommends using existing services, processes and tools when improving services?
What is warranty?
Which statement about emergency changes is CORRECT?
Which is a result of applying the guiding principle 'progress iteratively with feedback'?
Which competencies are required by the 'service level management' practice?
Which practice coordinates the classification, ownership and communication of service requests and incidents?
What aspect of 'service level management' asks service consumers what their work involves and how technology helps them?
Which statement about the 'continual improvement' practice is CORRECT?
Which is a description of service provision?