ExamGecko
Login
Home / ITIL / ITILFND-V4 / List of questions
Ask Question

ITIL ITILFND-V4 Practice Test - Questions Answers, Page 9

Add to Whishlist

List of questions

Question 81

Report Export Collapse

Which is a key consideration for the guiding principle 'keep it simple and practical'?

Try to create a solution for every exception
Try to create a solution for every exception
Start with a complex solution, then simplify
Start with a complex solution, then simplify
Understand how each element contributes to value creation
Understand how each element contributes to value creation
Ignore the conflicting objectives of different stakeholders
Ignore the conflicting objectives of different stakeholders
Suggested answer: C
asked 18/09/2024
Salvatore Buscio
39 questions

Question 82

Report Export Collapse

Arrange the following steps of software lifecycle in correct order.

1. Retire

2. Test

3. Operate

4. Deploy

5. Ideation

6. Develop

7. Design


Ideation, Design, Develop, Deploy, Test, Operate, Retire
Ideation, Design, Develop, Deploy, Test, Operate, Retire
Retire, Test, Operate, Deploy, Ideation, Develop, Design
Retire, Test, Operate, Deploy, Ideation, Develop, Design
None of the above
None of the above
Ideation, Test, Develop, Deploy, Design, Operate, Retire
Ideation, Test, Develop, Deploy, Design, Operate, Retire
Suggested answer: A
asked 18/09/2024
Arti Karangiya
37 questions

Question 83

Report Export Collapse

Which practice provides a single point of contact for users?

Incident management
Incident management
Change control
Change control
Service desk
Service desk
Service request management
Service request management
Suggested answer: C
asked 18/09/2024
Robert Miletich
51 questions

Question 84

Report Export Collapse

What should be done for every problem?

It should have a workaround to reduce the impact
It should have a workaround to reduce the impact
It should be prioritized based on its potential impact and probability
It should be prioritized based on its potential impact and probability
It should be resolved so that it can be closed
It should be resolved so that it can be closed
It should be diagnosed to identify possible solutions
It should be diagnosed to identify possible solutions
Suggested answer: B
asked 18/09/2024
Sharon Sandhu
48 questions

Question 85

Report Export Collapse

What type of change is MOST likely to be managed by the 'service request management' practice?

An emergency change
An emergency change
A normal change
A normal change
An application change
An application change
A standard change
A standard change
Suggested answer: D
asked 18/09/2024
TAMPO DARKOI
47 questions

Question 86

Report Export Collapse

What are the types of asset management?

IT asset management and software asset management
IT asset management and software asset management
Operational and technical management
Operational and technical management
IT asset management and technical management
IT asset management and technical management
Operational management and IT asset management
Operational management and IT asset management
Suggested answer: A
asked 18/09/2024
ERIC LUM
44 questions

Question 87

Report Export Collapse

What should all 'continual improvement' decisions be based on?

Accurate and carefully analysed data
Accurate and carefully analysed data
Details of how services are measured
Details of how services are measured
A recent maturity assessment
A recent maturity assessment
An up-to-date balanced scorecard
An up-to-date balanced scorecard
Suggested answer: A
asked 18/09/2024
Abdelilah BAKIR
32 questions

Question 88

Report Export Collapse

Which practice identifies metrics that reflect a customer experience of a service?

Continual improvement
Continual improvement
Service level management
Service level management
Service desk
Service desk
Problem management
Problem management
Suggested answer: B
asked 18/09/2024
Cynthia Gutknecht
48 questions

Question 89

Report Export Collapse

Which of the following can be used to access service desks?

Phone calls
Phone calls
All of the above
All of the above
Text and social media messaging
Text and social media messaging
Email
Email
Suggested answer: B
asked 18/09/2024
Grant Taylor
63 questions

Question 90

Report Export Collapse

What is the starting point for optimization?

Standardizing practices and services
Standardizing practices and services
Determining where the most positive impact would be
Determining where the most positive impact would be
Securing stakeholder engagement
Securing stakeholder engagement
Understanding the vision and objectives of the organization
Understanding the vision and objectives of the organization
Suggested answer: D
asked 18/09/2024
shylashri selvamani
50 questions
Total 542 questions
Go to page: of 55
Open VPLUS File
Convert VPLUS to PDF

Related questions

Which practice has a purpose that includes ensuring that risks have been properly assessed?
Which ITIL guiding principle recommends using existing services, processes and tools when improving services?
What is warranty?
Which statement about emergency changes is CORRECT?
Which is a result of applying the guiding principle 'progress iteratively with feedback'?
Which competencies are required by the 'service level management' practice?
Which practice coordinates the classification, ownership and communication of service requests and incidents?
What aspect of 'service level management' asks service consumers what their work involves and how technology helps them?
Which statement about the 'continual improvement' practice is CORRECT?
Which is a description of service provision?