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ITIL ITILFND-V4 Practice Test - Questions Answers, Page 11

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List of questions

Question 101

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Which practice has a purpose that includes restoring normal service operation as quickly as possible?

Problem management
Problem management
Incident management
Incident management
Deployment management
Deployment management
Supplier management
Supplier management
Suggested answer: B
asked 18/09/2024
CHARLES ADAMA
39 questions

Question 102

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What happens if a workaround becomes the permanent way of dealing with a problem that cannot be resolved cost-effectively?

The problem record is deleted
The problem record is deleted
The problem remains in the known error status
The problem remains in the known error status
A change request is submitted to change control
A change request is submitted to change control
Problem management restores the service as soon as possible
Problem management restores the service as soon as possible
Suggested answer: B
asked 18/09/2024
Venkata Shiva Rajesh Boyinapalli
48 questions

Question 103

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What is the purpose of service level management?

To obtain/build activity that ensures the service components are available when and where they are needed and meet agreed specifications.
To obtain/build activity that ensures the service components are available when and where they are needed and meet agreed specifications.
To ensure that all current and planned IT services are delivered to agreed achievable targets.
To ensure that all current and planned IT services are delivered to agreed achievable targets.
To establish and nurture the links between the organization and its stakeholders at strategic and tactical levels.
To establish and nurture the links between the organization and its stakeholders at strategic and tactical levels.
To track and manage improvement ideas from identification to final action, organizations use a database or structured document called a continual improvement register (CIR).
To track and manage improvement ideas from identification to final action, organizations use a database or structured document called a continual improvement register (CIR).
Suggested answer: B
asked 18/09/2024
Bill Skadden
36 questions

Question 104

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Which is intended to help an organization adopt and adapt ITIL guidance?

The four dimensions of service
The four dimensions of service
Practices
Practices
The service value chain
The service value chain
The guiding principles
The guiding principles
Suggested answer: D
asked 18/09/2024
Ana Rosa Abascal Ortega
42 questions

Question 105

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What is an event?

The addition, modification, or removal of anything that could have a direct or indirect effect on services
The addition, modification, or removal of anything that could have a direct or indirect effect on services
Any change of state that has significance for the management of a service or other configuration item
Any change of state that has significance for the management of a service or other configuration item
Cause of one or more incidents
Cause of one or more incidents
An unplanned interruption to a service or reduction in the quality of a service
An unplanned interruption to a service or reduction in the quality of a service
Suggested answer: B
asked 18/09/2024
andrea rosi
49 questions

Question 106

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Which practice is the responsibility of everyone in the organization?

Change control
Change control
Problem management
Problem management
Service level management
Service level management
Continual improvement
Continual improvement
Suggested answer: D
asked 18/09/2024
Joseph Mwaura
40 questions

Question 107

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Which of the following is an example of workaround?

A defective network switch is replaced with a new one
A defective network switch is replaced with a new one
An email server is restored after an incident is reported
An email server is restored after an incident is reported
Server memory is increased when the server is unresponsive
Server memory is increased when the server is unresponsive
A server is restarted to resolve an incident
A server is restarted to resolve an incident
Suggested answer: D
asked 18/09/2024
Brian Lester
46 questions

Question 108

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How does categorization of incidents assist the 'incident management' practice?

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Question 109

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What does the 'service request management' practice depend on for maximum efficiency?

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Question 110

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Identify the missing words in the following sentence.

The purpose of the [?] is to ensure that the organization continually co-creates value with all stakeholders in line with the organization's objectives.

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Total 542 questions
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Related questions

Which practice has a purpose that includes ensuring that risks have been properly assessed?
Which ITIL guiding principle recommends using existing services, processes and tools when improving services?
What is warranty?
Which statement about emergency changes is CORRECT?
Which is a result of applying the guiding principle 'progress iteratively with feedback'?
Which competencies are required by the 'service level management' practice?
Which practice coordinates the classification, ownership and communication of service requests and incidents?
What aspect of 'service level management' asks service consumers what their work involves and how technology helps them?
Which statement about the 'continual improvement' practice is CORRECT?
Which is a description of service provision?