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ITIL ITILFND-V4 Practice Test - Questions Answers, Page 13
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Question 121
Which statement about the 'service desk1 practice is CORRECT?
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Question 122
Which guiding principle describes the importance of doing something, instead of spending a long time analysing different options?
Question 123
Which practice may involve the initiation of disaster recovery?
Question 124
A customer is a person who defines the requirements for a service and takes responsibility for the [?] of service consumption.
Question 125
Which practice provides support for managing feedback, compliments and complaints from users?
Question 126
Which statement about known errors and problems is CORRECT?
Question 127
How does customer engagement contribute to the 'service level management' practice?
Question 128
Which practice ensures that accurate and reliable information is available about configuration items and the relationships between them?
Question 129
Which statement about change authorization is CORRECT?
Question 130
Why should service desk staff detect recurring issues?
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