ITIL ITILFND-V4 Practice Test - Questions Answers, Page 14
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Which practice provides visibility of the organization's services by capturing and reporting on service performance?
Which practice has a purpose that includes helping the organization to maximize value, control costs and manage risks?
What is the reason for using a balanced bundle of service metrics?
Which guiding principle is PRIMARILY concerned with consumer's revenue and growth?
Which value chain activity communicates the current status of all four dimensions of service management?
How should an organization include third-party suppliers in the continual improvement of services?
What is a problem?
Which practice identifies metrics that reflect the customer's experience of a service?
Which guiding principle recommends organizing work into smaller, manageable sections that can be executed and completed in a timely manner?
What is the purpose of problem management?
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