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ITIL ITILFND-V4 Practice Test - Questions Answers, Page 14
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Question 131
Which practice provides visibility of the organization's services by capturing and reporting on service performance?
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Question 132
Which practice has a purpose that includes helping the organization to maximize value, control costs and manage risks?
Question 133
What is the reason for using a balanced bundle of service metrics?
Question 134
Which guiding principle is PRIMARILY concerned with consumer's revenue and growth?
Question 135
Which value chain activity communicates the current status of all four dimensions of service management?
Question 136
How should an organization include third-party suppliers in the continual improvement of services?
Question 137
What is a problem?
Question 138
Which practice identifies metrics that reflect the customer's experience of a service?
Question 139
Which guiding principle recommends organizing work into smaller, manageable sections that can be executed and completed in a timely manner?
Question 140
What is the purpose of problem management?
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