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ITIL ITILFND-V4 Practice Test - Questions Answers, Page 14

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List of questions

Question 131

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Which practice provides visibility of the organization's services by capturing and reporting on service performance?

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Question 132

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Which practice has a purpose that includes helping the organization to maximize value, control costs and manage risks?

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Question 133

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What is the reason for using a balanced bundle of service metrics?

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Question 134

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Which guiding principle is PRIMARILY concerned with consumer's revenue and growth?

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Question 135

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Which value chain activity communicates the current status of all four dimensions of service management?

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Question 136

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How should an organization include third-party suppliers in the continual improvement of services?

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Question 137

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What is a problem?

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Question 138

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Which practice identifies metrics that reflect the customer's experience of a service?

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Question 139

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Which guiding principle recommends organizing work into smaller, manageable sections that can be executed and completed in a timely manner?

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Question 140

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What is the purpose of problem management?

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Total 542 questions
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