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ITIL ITILFND-V4 Practice Test - Questions Answers, Page 16
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Question 151
Which is NOT a structure of service desk that is described in the ITIL service operation guidance?
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Question 152
What type of change is pre-authorized, low risk, relatively common, and follows a procedure or work instruction?
Question 153
Which service transition process provides guidance about converting data into information?
Question 154
Which service catalogue view is considered beneficial when constructing the relationship between services, SLAs, OLAs, and other underpinning agreements?
Question 155
Service transition contains detailed descriptions of which processes?
Question 156
Which is an objective of the design coordination process?
Question 157
What MAIN factors are considered to assess the priority of an incident?
Question 158
Which term is used to describe the prediction and control of income and expenditure within an organization?
Question 159
Where should all master copies of controlled software and documentation be stored?
Question 160
Which stage of the service lifecycle has the purpose of looking for ways to improve process efficiency and cost effectiveness?
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