ITIL ITILFND-V4 Practice Test - Questions Answers, Page 16
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Which is NOT a structure of service desk that is described in the ITIL service operation guidance?
What type of change is pre-authorized, low risk, relatively common, and follows a procedure or work instruction?
Which service transition process provides guidance about converting data into information?
Which service catalogue view is considered beneficial when constructing the relationship between services, SLAs, OLAs, and other underpinning agreements?
Service transition contains detailed descriptions of which processes?
Which is an objective of the design coordination process?
What MAIN factors are considered to assess the priority of an incident?
Which term is used to describe the prediction and control of income and expenditure within an organization?
Where should all master copies of controlled software and documentation be stored?
Which stage of the service lifecycle has the purpose of looking for ways to improve process efficiency and cost effectiveness?
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