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ITIL ITILFND-V4 Practice Test - Questions Answers, Page 17

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List of questions

Question 161

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Which of the following should IT service continuity strategy be based on?

1. Design of the service metrics

2. Business continuity strategy

3. Business impact analysis (BIA)

4. Risk assessment

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Question 162

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What is NOT within the scope of service catalogue management?

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Question 163

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What three elements make up the Service Portfolio?

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Question 164

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Who is responsible for defining metrics for change management?

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Question 165

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Which is a supplier category?

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Question 166

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Which process is used to compare the value that new services offer with the value of the services they have replaced?

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Question 167

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Which is an important principle of communication in service operation?

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Question 168

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What do customer perceptions and business outcomes help to define?

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Question 169

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Which statement about metrics is CORRECT?

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Question 170

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What takes place in the "Did we get there?" step of the continual service improvement (CSI) approach?

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Total 542 questions
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Related questions

Which practice has a purpose that includes ensuring that risks have been properly assessed?
Which ITIL guiding principle recommends using existing services, processes and tools when improving services?
What is warranty?
Which statement about emergency changes is CORRECT?
Which is a result of applying the guiding principle 'progress iteratively with feedback'?
Which competencies are required by the 'service level management' practice?
Which practice coordinates the classification, ownership and communication of service requests and incidents?
What aspect of 'service level management' asks service consumers what their work involves and how technology helps them?
Which statement about the 'continual improvement' practice is CORRECT?
Which is a description of service provision?