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ITIL ITILFND-V4 Practice Test - Questions Answers, Page 18

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List of questions

Question 171

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Which is an example of improving service utility using service management automation?

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Question 172

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What is the CORRECT definition of service management?

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Question 173

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Which is the correct combination of items that makes up an IT service?

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Question 174

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Which problem management activity ensures that a problem can be easily tracked and management information can be obtained?

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Question 175

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What can be used to help determine the impact level of a problem?

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Question 176

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Which are phases of the release and deployment process?

1. Release build and test

2. Review and close

3. Categorize and record

4. Change authorization and schedule

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Question 177

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Which function is responsible for the management of a data centre?

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Question 178

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Which are the elements of process control?

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Question 179

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Which processes are responsible for the regular review of underpinning contracts?

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Question 180

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Which statement BEST describes the value of service strategy to the business?

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Related questions

Which practice has a purpose that includes ensuring that risks have been properly assessed?
Which ITIL guiding principle recommends using existing services, processes and tools when improving services?
What is warranty?
Which statement about emergency changes is CORRECT?
Which is a result of applying the guiding principle 'progress iteratively with feedback'?
Which competencies are required by the 'service level management' practice?
Which practice coordinates the classification, ownership and communication of service requests and incidents?
What aspect of 'service level management' asks service consumers what their work involves and how technology helps them?
Which statement about the 'continual improvement' practice is CORRECT?
Which is a description of service provision?