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ITIL ITILFND-V4 Practice Test - Questions Answers, Page 20
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Question 191
What is defined as an unplanned interruption or reduction in the quality of a service?
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Question 192
Which statement about the use of measurement in the 'start where you are' guiding principle is CORRECT?
Question 193
What is an incident?
Question 194
What is defined as a change of state that has significate for the management of an IT service?
Question 195
Which dimension includes the knowledge needed for the management of services?
Question 196
What is a set of specialized organizational capabilities for enabling value for customers in the form of services?
Question 197
What is the PRIMARY use of a change schedule?
Question 198
What are guiding principles?
Question 199
Which guiding principle focuses on reducing costs and human errors?
Question 200
What is the purpose of the 'incident management' practice?
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