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ITIL ITILFND-V4 Practice Test - Questions Answers, Page 22

List of questions

Question 211

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Which statement about the automation of service requests is CORRECT?

Service requests that cannot be automated should be handled as incidents
Service requests that cannot be automated should be handled as incidents
Service requests and their fulfillment should be automated as much as possible
Service requests and their fulfillment should be automated as much as possible
Service requests that cannot be automated should be handled as problems
Service requests that cannot be automated should be handled as problems
Service requests and their fulfillment should be carried out by service desk staff without automation
Service requests and their fulfillment should be carried out by service desk staff without automation
Suggested answer: B
asked 18/09/2024
Dean Pillay
52 questions

Question 212

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Identify the missing word in the following sentence.

A user is [?] that uses services.

an organization
an organization
a role
a role
a team
a team
a supplier
a supplier
Suggested answer: B
asked 18/09/2024
Kameron Katoku
50 questions

Question 213

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Which gives a user access to a system?

Service requirement
Service requirement
Service agreement
Service agreement
Service consumption
Service consumption
Service provision
Service provision
Suggested answer: D
asked 18/09/2024
Heidar Heidari nia
41 questions

Question 214

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What is a change schedule PRIMARILY used for?

To help plan, authorize and schedule emergency changes
To help plan, authorize and schedule emergency changes
To publish a list of service requests that users can select
To publish a list of service requests that users can select
To ensure that a single change authority reviews every change
To ensure that a single change authority reviews every change
To help plan changes, assist in communication and avoid conflicts
To help plan changes, assist in communication and avoid conflicts
Suggested answer: D
asked 18/09/2024
Vincent Scotti
37 questions

Question 215

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What is used to link activities within the service value chain?

Service level agreements
Service level agreements
Inputs, outputs and triggers
Inputs, outputs and triggers
Opportunity, demand and value
Opportunity, demand and value
Service desk
Service desk
Suggested answer: C
asked 18/09/2024
chris bezuidenhout
41 questions

Question 216

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Which describes the utility of a service?

A service that is fit for use
A service that is fit for use
A service that meets its service level targets
A service that meets its service level targets
A service that increases constraints on the consumer
A service that increases constraints on the consumer
A service that supports the performance of the consumer
A service that supports the performance of the consumer
Suggested answer: D
asked 18/09/2024
Nicole Stevens
50 questions

Question 217

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Which two practices use workarounds?

Change enablement and continual improvement
Change enablement and continual improvement
Change enablement and problem management
Change enablement and problem management
Problem management and incident management
Problem management and incident management
Incident management and continual improvement
Incident management and continual improvement
Suggested answer: C
asked 18/09/2024
om Kumar
46 questions

Question 218

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Which statement about the 'change enablement' practice is CORRECT?

Standard changes are those that need to be scheduled, assessed and authorized following a standard process
Standard changes are those that need to be scheduled, assessed and authorized following a standard process
Normal changes are triggered by the creation of a change request which can be created manually or automated
Normal changes are triggered by the creation of a change request which can be created manually or automated
Assessment and authorization of normal changes should be expedited to ensure they can be implemented quickly
Assessment and authorization of normal changes should be expedited to ensure they can be implemented quickly
There should be a separate change authority for standard changes which includes senior managers who understand the risks involved
There should be a separate change authority for standard changes which includes senior managers who understand the risks involved
Suggested answer: B
asked 18/09/2024
Benice dobbins
52 questions

Question 219

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Which is included in the purpose of the 'deliver and support' value chain activity?

Meeting stakeholder expectations for time to market
Meeting stakeholder expectations for time to market
Understanding the organization's service vision
Understanding the organization's service vision
Understanding stakeholder needs
Understanding stakeholder needs
Providing services to agreed specifications
Providing services to agreed specifications
Suggested answer: A
asked 18/09/2024
Ramesh Kumar Patel
39 questions

Question 220

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What must always be done before an activity is automated?

Check that the activity has already been optimized
Check that the activity has already been optimized
Check that suitable new technology has been purchased
Check that suitable new technology has been purchased
Ensure that DevOps has been successfully implemented
Ensure that DevOps has been successfully implemented
Ensure the solution removes the need for human intervention
Ensure the solution removes the need for human intervention
Suggested answer: A
asked 18/09/2024
Jorge Rojas Gallegos
32 questions
Total 542 questions
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Related questions

Which practice has a purpose that includes ensuring that risks have been properly assessed?
Which ITIL guiding principle recommends using existing services, processes and tools when improving services?
What is warranty?
Which statement about emergency changes is CORRECT?
Which is a result of applying the guiding principle 'progress iteratively with feedback'?
Which competencies are required by the 'service level management' practice?
Which practice coordinates the classification, ownership and communication of service requests and incidents?
What aspect of 'service level management' asks service consumers what their work involves and how technology helps them?
Which statement about the 'continual improvement' practice is CORRECT?
Which is a description of service provision?